Head of Fraud Business Performance and Execution

Description:

Our client, a leading financial services provider, is seeking a strategic and data-driven Head of Performance & Strategy to lead their Fraud Solutions function – a high-impact business unit of over 400 specialists providing fraud protection, investigation, and intelligence services across multiple clusters. This is a key leadership opportunity for a forward-thinking individual who can balance operational efficiency with long-term strategic goals, while ensuring the continued protection of the business and its customers from evolving fraud threats.

Key Responsibilities:

Performance Oversight
Design and manage performance scorecards for all key functions within Fraud Solutions, aligning business unit outputs with broader organisational objectives.

Productivity & Cost Efficiency
Drive sustainable productivity transformation across the unit, ensuring consistent, empathetic service delivery at a low cost-to-serve.

Technology & ROI Management
Provide oversight on advanced fraud detection technologies, ensuring effective implementation and long-term return on investment.

Strategic Execution
Develop tactical strategies and delivery plans, embedding consistent fraud risk methodologies, governance practices, and operational controls.

Stakeholder Collaboration
Work cross-functionally with internal segments, channels, and product owners to ensure fraud strategies are fully aligned with customer and business needs.

What should you bring:

• Extensive experience in performance management, strategic planning, or operational transformation – ideally within fraud risk, financial crime, or financial services.
• Strong ability to interpret and act on ROI metrics across cost, customer, technology, people, and risk.
• Demonstrated success in leading cross-functional teams and managing strategic technology deployment.
• Able to influence and collaborate effectively at senior leadership level.

Why This Role:
This is a unique opportunity to shape the performance strategy of a high-impact fraud function within a prominent financial institution.

The successful candidate will play a critical role in protecting customers and driving forward the organisation’s commitment to operational excellence and innovation in financial crime prevention.

Requirements:

• Extensive experience in performance management, strategic planning, or operational transformation – ideally within fraud risk, financial crime, or financial services.
• Strong ability to interpret and act on ROI metrics across cost, customer, technology, people, and risk.
• Demonstrated success in leading cross-functional teams and managing strategic technology deployment.
• Able to influence and collaborate effectively at senior leadership level.