Description:
Job Title: Account Manager - Sales & Service Enablement Solutions (6-Month Contract)
Location: Durban, South Africa
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM
Company Overview:
Salezup is an innovative company that creates cutting-edge software solutions for sales and service teams. We enable organisations to streamline commission setting, KPI and performance tracking, payroll sign-offs, HR dashboarding, and gamification of sales and service contests. Our platform rewards and recognises agents for winning contests and achieving targets, empowering teams to maximise their performance and results.
We are looking for a motivated and client-focused Account Manager to join our dynamic team on a 6-month contract. In this role, you will be the first person on the ground in South Africa, responsible for managing client relationships, facilitating product launches, and working closely with our overseas development teams and the company founder. This position is ideal for someone who thrives in a self-managed environment, has a passion for sales and customer service, and enjoys working with IT systems. Based on the success of the business and your performance, the role may transition into a full-time, permanent position.
Requirements:
Key Responsibilities:
· Client Onboarding & Management:
o Manage and oversee the full client setup process, ensuring a smooth implementation of Salezup’s platform.
o Build and maintain strong relationships with clients, understanding their needs and providing tailored support.
o Serve as the main point of contact for all client inquiries, issues, and requests, ensuring prompt resolution and satisfaction.
· Product Launch & Pilot Facilitation:
o Facilitate the successful launch and pilot of Salezup’s platform with a large multinational brand based in the UK, with teams operating within the BPO market in South Africa.
o Work directly with the client to ensure a smooth rollout, managing expectations and ensuring all aspects of the platform are fully functional and understood.
· Self-Management & Independent Growth:
o Be comfortable with a high degree of trust and self-management, as you will not be micro-managed.
o Take ownership of the role, driving the business forward and collaborating closely with the founder and overseas development teams.
o Lead efforts in establishing Salezup’s presence in the South African market, building long-term client relationships, and helping to grow the business organically.
· Technical Support & Troubleshooting:
o Collaborate with the technical development team to share client feedback, identify and troubleshoot platform issues, and ensure timely solutions.
o Ensure all technical aspects of the software are fully understood and can be communicated effectively to clients.
· Sales & Customer Service:
o Promote Salezup’s platform features and benefits to clients, driving upsells and new business opportunities.
o Provide exceptional customer service, helping clients get the most out of the platform’s capabilities.
o Assist clients in the adoption of new features, ensuring they are maximising the value of the solution.
· Collaboration with Internal Teams:
o Work closely with the technical team to report and track client-reported issues and follow up on resolutions.
o Collaborate with the sales and marketing teams to align client expectations with the company’s offerings.
· Client Training & Education:
o Conduct training sessions for clients on how to use the platform effectively, ensuring they understand all features, tools, and reporting capabilities.
o Provide ongoing guidance and education on the benefits of using Salezup’s system for performance management and gamification.
Key Skills and Qualifications:
· Client-Facing Experience:
o Proven experience in a client-facing role, such as Account Management, Customer Support, or Sales.
o Strong communication skills with the ability to build rapport and trust with clients.
o Experience with communicating via Microsoft teams and or Slack.
· Technical Understanding:
o Basic understanding of IT systems or a technical mindset (previous experience with software platforms or SaaS solutions preferred).
o Ability to work with technical teams to troubleshoot and resolve issues.
· Sales and Customer Service Orientation:
o A passion for sales and customer service, with the ability to drive client satisfaction and retention.
o Ability to promote and upsell software features based on client needs.
· Problem-Solving:
o Strong analytical skills with the ability to identify issues and collaborate with internal teams to resolve them quickly.
· Self-Management & Independence:
o Ability to manage your own time and responsibilities, taking initiative to drive the business forward.
o Comfort in working without direct supervision, as this role requires a high degree of trust and autonomy.
· Team Player:
o Ability to work effectively with a diverse team, including developers, sales, and marketing personnel.
· Based in Durban:
o This position is based in Durban, South Africa, and requires the candidate to be locally based.
Preferred Experience:
· Experience with software solutions in sales, performance management, or gamification is a plus but not a must. This is a new product, and an open mindset and right attitude is more than enough.
· Experience with HR software systems or commission/tracking platforms. Again, not a must, but would be advantageous.
Contract Duration:
This role is a 6-month contract position. Based on the success of the business and your performance during the contract period, there is an opportunity for the role to transition into a full-time, permanent position .
Salary & Benefits:
· Salary Range: R35,000 – R50,000 per month, depending on experience.
· Bonus Opportunity: Potential for performance-based bonuses.
· Travel Subsidy: Provided to cover any work-related travel.
What We Offer:
· Competitive salary with opportunities for growth.
· A collaborative, dynamic work environment.
· Exposure to cutting-edge technology in the sales and service sector.
· Opportunities to work with a passionate, innovative team.
If you are an individual with a technical mindset who enjoys working with clients, solving problems, and driving success, and you're comfortable working in a self-managed, high-trust environment, we would love to hear from you!
To Apply: Please submit your CV and cover letter detailing your relevant experience.