Credit Controller

Description:

The Credit Controller is responsible for managing an assigned debtor’s book, ensuring timely payments, minimizing bad debts, and maintaining excellent relationships with both internal and external stakeholders. The role involves adhering to credit policies and providing effective customer service while resolving account queries quickly.

KPA & PERFORMANCE STANDARDS

Banking & Payment Allocations:

· Daily review of bank statements to identify and allocate payments.

· Ensure correct allocation according to remittances and payment instructions.

· Follow up with partners if remittance or payment instructions are missing.

Statements & Communication:

· Ensure partners view their statements, following up if not viewed within 3 days.

· Re-send statements if necessary and confirm receipt.

Invoices, PODs, & Supporting Documents:

· Send invoices, PODs, credit notes, and other documents as requested.

· Guide partners to use the system to access documents directly.

Account Reconciliations:

· Ensure up-to-date reconciliations are available for accounts with payment queries.

Collections:

Requirements:

• Accounts Receivable: 3 to 4 years
• Credit Controller: 3 to 4 years

• Matric
• A finance or credit management qualification.

• 3-5 years of experience in Credit Control or Accounts Receivable, ideally in a fast-paced environment.
• Proven track record in debt collection and managing large debtor portfolios.
• Experience in handling multiple vendor, supplier, and customer accounts simultaneously.
• Strong negotiation skills with the ability to resolve conflicts and ensure timely payments.
• Proficiency in using Sage 300/Accpac for payment allocations, account management, and reporting.
• Excellent communication skills, both written and verbal, to effectively engage with internal teams and external clients.
• Strong organizational skills with the ability to prioritize and manage a high volume of accounts.
• Attention to detail, ensuring accuracy in payment allocations, account reconciliations, and reporting.
• Ability to work independently and as part of a team, collaborating effectively with colleagues across departments.
• Knowledge of credit policies, legal aspects of debt collection, and relevant legislation.
• Problem-solving skills to quickly address and resolve any account-related discrepancies or queries.
• A proactive and results-driven approach to managing accounts and ensuring outstanding debts are collected.

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

Minimum Qualifications :

• Matric
• A finance or credit management qualification.

Minimum Experience:

• 3-5 years of experience in Credit Control or Accounts Receivable, ideally in a fast-paced environment.
• Proven track record in debt collection and managing large debtor portfolios.
• Experience in handling multiple vendor, supplier, and customer accounts simultaneously.
• Strong negotiation skills with the ability to resolve conflicts and ensure timely payments.
• Proficiency in using Sage 300/Accpac for payment allocations, account management, and reporting.
• Excellent communication skills, both written and verbal, to effectively engage with internal teams and external clients.
• Strong organizational skills with the ability to prioritize and manage a high volume of accounts.
• Attention to detail, ensuring accuracy in payment allocations, account reconciliations, and reporting.
• Ability to work independently and as part of a team, collaborating effectively with colleagues across departments.
• Knowledge of credit policies, legal aspects of debt collection, and relevant legislation.
• Problem-solving skills to quickly address and resolve any account-related discrepancies or queries.
• A proactive and results-driven approach to managing accounts and ensuring outstanding debts are collected.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.