Description:
Requirements:Proven work experience in a similar role and industry essential.
Required Skills:
Industry-Specific Knowledge:
Understanding of ICT Products and Services: Familiarity with ICT products like Cloud, Microsoft licencing, managed services, security, connectivity etc Knowledge of Billing and CRM Systems: Experience with CRM and billing systems Administrative and Organizational Skills:
Data Management: Proficiency in capturing accurate records and databases. Time Management: Effectively managing deadlines for quotes, orders, and related administrative tasks Communication Skills:
Internal Collaboration: Strong written and verbal communication for coordinating with sales teams, operations, and finance. Customer Interaction: Professional and friendly communication for handling queries, confirmations, or complaints. Problem-Solving: Resolving conflicts or misunderstandings with diplomacy. Technical Proficiency:
CRM and Sales Tools: Expertise in using Customer Relationship Management systems and feasibility platforms. General IT Skills: Proficiency with MS Office Attention to Detail:
Accuracy in Documentation: Ensuring precision in quotes, contractual documents, and customer data to avoid costly errors and time. Flexibility and Adaptability:
Fast-Paced Environment: Ability to handle last-minute changes or requests and urgent customer needs. Learning Agility: Willingness to adapt to new tools, processes, or technologies. Teamwork and Initiative:
Supportive Attitude: Proactively assisting sales reps and other departments to achieve common goals. Problem Ownership: Taking responsibility for resolving administrative roadblocks without always needing direction.
Key Performance Areas:
Sales Support and Coordination:
Processing Sales Orders: Accuracy and timeliness in managing quotes delivery, contractual documents like cancellations and realignments, and order entries. Sales Team Enablement: Providing administrative support, such as preparing basic proposals or managing queries. Customer Relationship Management (CRM):
Data Accuracy: Capturing and maintaining up-to-date and error-free customer/order information in the CRM. Customer Queries: Timely and effective handling of customer inquiries and escalations. Process Optimization:
Workflow Efficiency: Streamlining administrative tasks and identifying areas for automation or improvement. Collaboration: Coordinating between sales, projects, operations, and finance t
04 Apr 2025;
from:
gumtree.co.za