Description:
Location: Nationwide & Sub-Saharan Africa
Role Overview
The Product Manager plays a critical role in managing the pathology and histology product lines, representing both the distributors and associated agency brands to clients. This position combines sales, marketing, technical and application support, supplier management, and strategic planning responsibilities. The ideal candidate is driven, customer-focused, and possesses a solid scientific background with excellent business acumen. The Product Manager is accountable for developing the market, acquiring new customers, retaining and growing the existing client base, and serving as the primary liaison between internal teams, clients, and suppliers.
Key Responsibilities
1. Sales, Business Development & Territory Management
- Research new and existing market sectors, customer needs, usage patterns, competitors, and trends.
- Identify potential customers through digital platforms, referrals, and fieldwork.
- Generate leads and follow through to sales conversion.
- Set up meetings with prospects and clients.
- Collaborate with sales specialists to support their sales targets and initiatives.
- Prepare quotations for new and existing clients; assist with complex enquiries and proposals.
- Secure new business and grow existing accounts through relationship building and strategic engagement.
- Promote cross-selling opportunities and upsell new products to existing clients.
- Maintain up-to-date CRM records for all client interactions.
- Submit quotations within 24 hours for existing customers and within 72 hours for new leads.
- Conduct customer follow-ups to ensure product satisfaction and identify new opportunities.
2. Product & Application Support
- Serve as the technical and application lead for pathology-related products, particularly histology, IHC, and ISH lines.
- Troubleshoot customer issues and manage technical and application queries efficiently.
- Coordinate with sales, application specialists, and technical teams to provide product knowledge and support.
- Train internal and external stakeholders on product use, applications, and competitive advantages.
- Offer customer-specific guidance, including workflow optimization and instrument recommendations.
- Assist in customer complaint resolution, ensuring acknowledgment within 24 hours and aiming for resolution within 48 hours.
- Monitor and suggest upgrades or add-on services tailored to client needs.
3. Product Management & Supplier Liaison
- Maintain in-depth knowledge of product offerings from all suppliers.
- Liaise with suppliers for training, agency a