Support Analyst

Description:

Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

Unifi is looking for a detail-oriented and experienced Support Analyst to join our software development team and contribute to the growth of our software platform. The ideal candidate will play a vital role in ensuring the quality, performance, and functionality of our products through comprehensive testing and validation processes.

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=vl32BzxAHfA&t=4s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t

Responsibilities:

• Provide second-line support and perform root cause analysis to effectively resolve reported issues.
• Offer weekend standby support as needed to ensure timely resolution of critical issues.
• Work closely with cross-functional teams, including developers and product owners, to communicate and address quality issues.
• Conduct thorough testing of software applications to identify and troubleshoot bugs, defects, and other issues.
• Develop and execute detailed test plans, test cases, and test scripts to validate product functionality.
• Accurately document and report defects, providing detailed information to facilitate efficient issue resolution.
• Perform regression testing to ensure that previously resolved defects do not reoccur and that new changes do not negatively affect the system.
• Contribute to the design and continuous improvement of testing processes and methodologies.
• Stay updated on industry best practices and emerging testing tools to continuously enhance the quality assurance process.

Requirements:

• 5+ years of experience in a quality assurance role.
• Experience in a support role is advantageous.
• Strong proficiency in SQL for database testing and validation.
• ISTQB Certification
• Excellent problem-solving skills with a keen attention to detail.
• Ability to work independently and collaborate effectively as part of a team.
• A strong commitment to continuous development and upskilling in testing tools and technologies.
• Understanding of the Software Development Life Cycle (SDLC) and familiarity with various testing methodologies is a plus.
• Strong analytical skills and logical thinking.
• Excellent communication skills, with a focus on clear and detailed documentation.
• A results-oriented approach with an emphasis on accuracy and high-quality work.
• A genuine passion for Africa and a desire to contribute to impactful projects in a developing world context.

Requirements:

• Provide second-line support and perform root cause analysis to effectively resolve reported issues.
• Offer weekend standby support as needed to ensure timely resolution of critical issues.
• Work closely with cross-functional teams, including developers and product owners, to communicate and address quality issues.
• Conduct thorough testing of software applications to identify and troubleshoot bugs, defects, and other issues.
• Develop and execute detailed test plans, test cases, and test scripts to validate product functionality.
• Accurately document and report defects, providing detailed information to facilitate efficient issue resolution.
• Perform regression testing to ensure that previously resolved defects do not reoccur and that new changes do not negatively affect the system.
• Contribute to the design and continuous improvement of testing processes and methodologies.
• Stay updated on industry best practices and emerging testing tools to continuously enhance the quality assurance process.

• 5+ years of experience in a quality assurance role.
• Experience in a support role is advantageous.
• Strong proficiency in SQL for database testing and validation.
• ISTQB Certification
• Excellent problem-solving skills with a keen attention to detail.
• Ability to work independently and collaborate effectively as part of a team.
• A strong commitment to continuous development and upskilling in testing tools and technologies.
• Understanding of the Software Development Life Cycle (SDLC) and familiarity with various testing methodologies is a plus.
• Strong analytical skills and logical thinking.
• Excellent communication skills, with a focus on clear and detailed documentation.
• A results-oriented approach with an emphasis on accuracy and high-quality work.
• A genuine passion for Africa and a desire to contribute to impactful projects in a developing world context.