Description:
Purpose of the Role
Cultivates and maintains positive and respectful working relationships with all Partners and Stakeholders.
Ensures all collaborations are effective, sustainable, aligned with the strategy and drives mutually beneficial relationships.
Review and analyse partnership performance with the intent of adapting strategies to add value.
Drives strategy to grow and leverage partnerships that enhance the company’s offering.
Liaises between Partners and Stakeholders, and the internal team to facilitate communication and execution, ensuring the success of the partnership.
Co-ordinates and plans regular pre-determined interactions to ensure all levels within the organization and engage with the appropriate levels with the partner.
The custodian of the marketing strategy, ensuring consistency in messaging and upholding the brand's values.
Relationship Management
Responsible for developing and maintaining positive and respectful working relationships with our business partners and stakeholders through on-going engagement, responsiveness, understanding and anticipating their requirements.
Responsible for developing and maintaining productive working relationships with our internal support functions and business enablers.
Responsible for building and maintaining an up to date and detailed CRM database on business partners and stakeholders.
Act as the key point of contact between the company and the Partner or Stakeholder.
Establish effective relationships with key personnel internally and externally.
Review opportunities to establish new business and new relationships.
Set up value adding engagements and interactions between the internal and external stakeholders to grow relationships aligned to the agreed plan, for example meetings relating to monthly Manco’s, SLA reviews, project prioritisation and strategic reviews.
Analyse data, reports and market research to understand the partnership’s needs, preferences and trends.
Collaborate internally to ensure needs are understood, met and expectations managed by co-ordinating regular and intentional internal engagement sessions across the business.
Engage and collaborate with IT and Project Office to raise and prioritise work on behalf of the business partner or stakeholder.
Manage business partner complaints and pain points to enhance satisfaction.
Manage business partner surveys.
Establish methods to onboard and retain partnerships proactively with the intention of positively entrenching with Business Partners and Stakeholders.
Leadership
Effectively align to the framework of the Leadership Attributes, as documented.
Consistently exhibit the desired outcomes of Excellence, Relationships, Responsiveness, Accountability and Teamwork.
Demonstrate and engender a high-performance driven culture of accountability, commitment to delivery and customer service.