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General Manager - Lodge Operations

Bright Placements
Johannesburg Full-day Full-time

Description:

Our client, a prestigious luxury lodge and hotel group, is seeking an experienced General Manager - Lodge Operations to oversee the luxury lodge division of the group. Based in Johannesburg, the General Manager will be responsible for managing the daily operations of a portfolio of exclusive lodges in South Africa, ensuring guest satisfaction, team leadership, and achieving financial objectives. As the General Manager, you will play a key role in maintaining the highest standards of excellence across the lodges, with a focus on operational efficiency, sustainable practices, and overall guest experience. You will work closely with the Lodge Resident Managers, senior management, and cross-functional teams to drive operational success. Key Responsibilities:
  • Property Management: Oversee the operations of multiple luxury lodge properties within the group.
  • Operational Management: Ensure smooth day-to-day operations, manage budgets, track revenue and expenses, and implement strategies to maximize profitability.
  • Strategic Planning: Develop and implement operational strategies that align with organizational goals, collaborating with senior management for long-term planning.
  • Resource Management: Allocate and optimize resources, including personnel, equipment, and finances, to maximize efficiency.
  • Process Optimization: Continuously assess and improve operational processes to enhance productivity.
  • Team Leadership: Lead, train, and motivate operations teams, fostering a collaborative work environment and maintaining high team morale.
  • Quality Control: Implement and enforce high-quality standards, ensuring exceptional service and product delivery.
  • Risk Management: Identify potential risks and develop contingency plans to mitigate challenges.
  • Technology Integration: Evaluate and implement technological solutions to enhance operational efficiency.
  • Communication and Collaboration: Ensure effective communication between departments, aligning all operations with company goals.
Minimum Experience & Requirements:
  • Matric is required; a tertiary qualification in Sales & Marketing or Hospitality is advantageous.
  • Minimum 5 years of General Management experience in a luxury lodge environment, with a proven track record in hospitality.
  • Formal Hospitality Degree/Diploma preferable.
  • Strong communication, leadership, and organizational skills, with the ability to handle pressure and resolve conflicts efficiently.
  • Valid RSA ID, Driver's License, and Own Vehicle required.
  • Knowledge of Game Reserve Operations and luxury safari standards is essential.
  • Proficient in MS Word, Excel, PowerPoint; knowledge of OPERA PMS, NEBULA, and APEX Systems beneficial.
  • Ability to travel extensively to lodge properties in Limpopo and Mpumalanga.

Requirements:

  • Property Management: Oversee the operations of multiple luxury lodge properties within the group.
  • Operational Management: Ensure smooth day-to-day operations, manage budgets, track revenue and expenses, and implement strategies to maximize profitability.
  • Strategic Planning: Develop and implement operational strategies that align with organizational goals, collaborating with senior management for long-term planning.
  • Resource Management: Allocate and optimize resources, including personnel, equipment, and finances, to maximize efficiency.
  • Process Optimization: Continuously assess and improve operational processes to enhance productivity.
  • Team Leadership: Lead, train, and motivate operations teams, fostering a collaborative work environment and maintaining high team morale.
  • Quality Control: Implement and enforce high-quality standards, ensuring exceptional service and product delivery.
  • Risk Management: Identify potential risks and develop contingency plans to mitigate challenges.
  • Technology Integration: Evaluate and implement technological solutions to enhance operational efficiency.
  • Communication and Collaboration: Ensure effective communication between departments, aligning all operations with company goals.
  • Matric is required; a tertiary qualification in Sales & Marketing or Hospitality is advantageous.
  • Minimum 5 years of General Management experience in a luxury lodge environment, with a proven track record in hospitality.
  • Formal Hospitality Degree/Diploma preferable.
  • Strong communication, leadership, and organizational skills, with the ability to handle pressure and resolve conflicts efficiently.
  • Valid RSA ID, Driver's License, and Own Vehicle required.
  • Knowledge of Game Reserve Operations and luxury safari standards is essential.
  • Proficient in MS Word, Excel, PowerPoint; knowledge of OPERA PMS, NEBULA, and APEX Systems beneficial.
  • Ability to travel extensively to lodge properties in Limpopo and Mpumalanga.
03 Apr 2025;   from: careers24.com

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