Description:
Job Title: Ford TechnicianReports To: Service Manager / Shop Foreman
Position Overview:
The Ford Technician will perform diagnostics, repairs, and routine maintenance on Ford vehicles. This role requires a solid understanding of Ford systems and components, a passion for quality vehicle care, and the ability to use advanced diagnostic equipment and tools. Technicians will work in a team environment to ensure customer satisfaction by providing high-quality service and repairs.
Key Responsibilities:
Vehicle Diagnostics:
Use Ford-specific diagnostic tools and equipment (such as Ford IDS and FDRS) to identify issues in the vehicle's engine, transmission, braking, suspension, and electrical systems.
Troubleshoot complex mechanical and electrical problems to determine the cause of malfunctions.
Repairs & Maintenance:
Perform a variety of vehicle repairs and maintenance services, including oil changes, tire rotations, brake services, engine repairs, transmission work, and more.
Replace or repair faulty parts with OEM (Original Equipment Manufacturer) Ford components.
Conduct performance tests and inspections on all vehicle systems.
Customer Service:
Communicate with service advisors to discuss repair recommendations and the status of ongoing work.
Provide excellent customer service by explaining repair processes and offering advice on vehicle maintenance in a clear and understandable manner.
Vehicle Inspections:
Inspect vehicles to identify issues that could lead to breakdowns or reduce performance.
Complete multi-point inspections and provide customers with an accurate and comprehensive report of their vehicle’s condition.
Teamwork & Collaboration:
Work as part of a team of technicians and service staff to ensure that all service jobs are completed promptly and correctly.
Assist more senior technicians with complex issues, when needed.
Documentation:
Keep accurate records of vehicle repairs, parts used, and hours worked for warranty and service purposes.
Follow proper protocols for documenting repair details in the dealership’s service management system.
Maintaining Cleanliness and Safety:
Maintain a clean and organized work environment, including tools, equipment, and workstations.
Follow all safety guidelines to protect themselves, co-workers, and customers while performing repairs and maintenance.
Continuous Learning:
Participate in ongoing training programs to stay up-to-date with new Ford technologies and repair methods.
Attend manufacturer-specific training courses and obtain certifications to maintain expertise in Ford vehicles.
Qualifications:
Education & Experience:
High school diploma or equivalent (required).
Completion of an automotive training program or an equivalent certification, such as ASE (Automotive Service Excellence).
At least 2-3 years of experience as an automotive technician, ideally working with Ford vehicles or within a dealership setting.
Skills & Abilities:
Strong knowledge of automotive systems, including engines, electrical systems, braking systems, suspension, and exhaust.
Ability to troubleshoot and solve complex mechanical and electrical issues.
Detail-oriented with strong organizational skills.
Strong communication skills for interacting with customers and team members.
Certifications:
Ford-specific certifications (such as Ford FACT certification) or willingness to obtain them.
ASE certifications (preferred but not required).
Requirements:
Vehicle Diagnostics:
Use Ford-specific diagnostic tools and equipment (such as Ford IDS and FDRS) to identify issues in the vehicle's engine, transmission, braking, suspension, and electrical systems.
Troubleshoot complex mechanical and electrical problems to determine the cause of malfunctions.
Repairs & Maintenance:
Perform a variety of vehicle repairs and maintenance services, including oil changes, tire rotations, brake services, engine repairs, transmission work, and more.
Replace or repair faulty parts with OEM (Original Equipment Manufacturer) Ford components.
Conduct performance tests and inspections on all vehicle systems.
Customer Service:
Communicate with service advisors to discuss repair recommendations and the status of ongoing work.
03 Apr 2025;
from:
careers24.com