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Manager: Business Unit (Pets)

Manager: Business Unit (Pets)

Ellahi Consulting

Johannesburg Full-day Full-time

Description:

Manager – Business Unit (National)

Location: Kempton Park, Johannesburg

Salary: R50 000 pm CTC plus Petrol card and cell phone

Note: Travel will be necessary to our various branches – JHB, CPT, DUR, PE, GRJ and ELS

EE candidates only

Main Purpose of the Job:

To develop, manage, and oversee the company nationally, ensuring operations align with company policies, procedures, budgets, and strategic objectives. The focus is on maintaining a cost-effective and sustainable business unit while managing partnerships and improving operational efficiency.

Key Duties:

Minimum Requirements

Qualifications:

Bachelor’s Degree in Supply Chain or Logistic Management (NQF Level 7)

Experience:

5 Years’ experience in the Airline and Freight industry
3 Years’ Key Account Management experience

Functional Training:

Winfreight Operations and Finance
ISQMS (Integrated Quality Management System)
Compliance Management
Operations Management
Business Risk Management
Strategic Business Management
Live Animal Regulations

Environmental / Other Conditions:

Valid Driver’s Licence
Own reliable transport
Willingness to travel
Ability and willingness to work extended hours at own initiative and/or request

Leadership Skills:

Lead a team with integrity, fairness, and ethics
Work collaboratively with sound judgment, decision-making, and problem-solving skills
Ability to self-direct, take ownership, and complete projects timely

Strategic Thinking:

Engage at tactical and strategic levels
Build strong relationships with internal and external customers

Innovation:

Develop new ideas to enhance the business

Regulatory Knowledge:

Understanding of South African Civil Aviation Regulations (SACARs), Basic Conditions of Employment Act, Health and Safety Act, and other industry regulations

Financial Knowledge:

Cost, revenue, and cash management
Data and financial analytics

Primary Responsibilities & Duties

Contract and Rate Negotiations:
- Draft Service Level Agreements (SLAs)
- Ensure compliance with customer contracts
- Monitor contract expiry dates and manage renewals
- Negotiate annual rate increases
Business Development:
- Understand market and customer needs
- Grow the existing customer base
- Offer value-added services
- Implement ancillary services
Revenue Growth & Yield Management:
- Develop pricing strategies for optimal yield
- Identify and implement new service offerings
- Set and achieve revenue targets
Customer Retention & Acquisition:
- Maintain professional relationships with clients
- Resolve customer complaints efficiently
Market Opportunities & Threats:
- Identify new business opportunities and threats
- Conduct competitor and market analyses
- Develop strategies to mitigate risks
Financial Management:
- Plan and coordinate the annual budget
- Manage operational expenses to meet financial targets
- Identify cost-saving opportunities
Audits & Regulatory Compliance:
- Ensure adherence to aviation and industry regulations
- Conduct audits and implement corrective actions
Stakeholder Engagement:
- Collaborate with stakeholders for operational alignment
- Monitor Service Level Agreements (SLAs)
- Conduct customer satisfaction surveys
Technology Development:
- Improve system efficiencies and customer service
- Introduce new technologies to enhance services
National Management & Reporting:
- Compile regular reports on customer satisfaction, growth, and profitability
Operational Planning:
- Ensure effective communication and coordination with operations
- Monitor and improve existing policies and procedures
People Management:
- Ensure compliance with labor laws and company policies
- Assess and manage staffing needs
- Mentor and coach employees for professional growth
- Participate in recruitment processes

Requirements: