Description:
Provide accurate monthly statements and resolve billing discrepancies while maintaining an outstanding relationship with the various stakeholders.
Key Tasks:
Administration and maintenance of Client data:
· Manipulate client data received to align with system requirements.
· Maintain accurate data and administer that necessary checks are in place.
· Identify outstanding data and report missing information to necessary team member for escalation.
· Follow up on missing information.
· Adhere to system deadlines.
· Work closely with the dedicated group schemes administrator assigned to the client.
Investigate and Resolve Payment Discrepancies:
· Identify discrepancies in payment cycle of client.
· Assist in collection of arrears to be resolved monthly.
· As requested, compile a detailed reconciliation that illustrates the client’s payment standing.
· Identify and report any trends observed.
Action Credit Notes:
· Identify discrepancies in payment of clients.
· Prepare and provide information on where the shortfall in payment originates.
· Escalate to assigned Employer Support Agent to investigate.
· Provide information that Employer Support agent to escalate to Management to authorise the Credit Note
· Once written approval received action the credit notes on the system
· Check that the credit note is pulled through to SAGE.
Maintain and issue client statements:
· Issue transactional reports that illustrate the client’s payment standing as requested
· Debit and credit notes to be actioned.
· Statements to be accurate and reflect all received change requests.
Requirements:
Essential Qualifications:
· Matric (Grade 12)
· Accounting Certificate
Essential Experience:
· 2 years’ experience in billing / accounting or similar environment
Knowledge and Skills:
· Outstanding time management skills
· Exposure to SAGE
· Exceptional listening skills
· Exceptional problem solving skills
· Exemplary negotiation skills
· Intermediate Excel knowledge
· Strong command of the English language (Written and Verbal)