E-Commerce Key Account Manager - Modderfontein

Description:

Our client is a fast-growing toy company that develops, imports and distributes leading toy brands. They own several established original brands and hold exclusive distribution rights for leading international brands. Their products are sold in major retail stores across South Africa, alongside a strong and expanding online presence

Job Description:

The E-Commerce Key Account Manager will take full ownership of the online sales channels, including Takealot, Makro Marketplace, Amazon, OneDayOnly, and others. This person will be responsible for managing the department as if it were their own — from day-to-day operations to strategic growth.

They’re looking for someone who thrives in a hands-on, fast-moving role where they can take real responsibility, make decisions, and drive meaningful impact. You’ll have the freedom to shape how things are done — but also the accountability to make sure they’re done right.

This role blends structured admin with strategic thinking to help grow revenue, improve efficiency, and drive the business forward.

Key Responsibilities:

Administrative & Operational Tasks:

• Manage the end-to-end process of capturing and fulfilling online orders
• Maintain accurate stock levels across all marketplace platforms
• Management of shipments, deliveries and logistics regarding all online sales
• List new items and ensure all product listings are maintained across platforms
• Respond to customer queries and resolve basic service issues
• Follow internal processes for documentation and reporting

Growth-Oriented Responsibilities:

• Identify and apply for platform promotions and deals
• Launch and manage paid advertising campaigns (e.g., sponsored products)
• Optimise listings for improved visibility and conversions
• Monitor sales performance and suggest improvements
• Research and recommend new e-commerce channels or marketplace opportunities
• Continuously improve systems, processes, and outcomes within the e-commerce function

Requirements:

• Proficient in Microsoft Excel
• Takes full ownership and accountability
• Comfortable working independently and does not require micromanagement
• Detail-orientated and enjoys engaging in focused administrative work
• Strong task and time management — able to prioritise and follow through
• Strong written and verbal communication skills
• Self-motivated, proactive , and dependable
• Bonus: Prior experience with e-commerce platforms like Takealot or Makro Marketplace

What We Offer:

• A collaborative and fast-paced working environment
• Full ownership of your area — no micromanagement, real responsibility
• A chance to be part of a startup, dedicated team where your input truly matters
• The opportunity to learn and grow in multiple areas of the business
• Exposure to all aspects of running and scaling an e-commerce operation
• A culture of initiative, accountability, and continuous improvement

Requirements:

• Manage the end-to-end process of capturing and fulfilling online orders
• Maintain accurate stock levels across all marketplace platforms
• Management of shipments, deliveries and logistics regarding all online sales
• List new items and ensure all product listings are maintained across platforms
• Respond to customer queries and resolve basic service issues
• Follow internal processes for documentation and reporting

• Identify and apply for platform promotions and deals
• Launch and manage paid advertising campaigns (e.g., sponsored products)
• Optimise listings for improved visibility and conversions
• Monitor sales performance and suggest improvements
• Research and recommend new e-commerce channels or marketplace opportunities
• Continuously improve systems, processes, and outcomes within the e-commerce function

• Proficient in Microsoft Excel
• Takes full ownership and accountability
• Comfortable working independently and does not require micromanagement
• Detail-orientated and enjoys engaging in focused administrative work
• Strong task and time management — able to prioritise and follow through
• Strong written and verbal communication skills
• Self-motivated, proactive , and dependable
• Bonus: Prior experience with e-commerce platforms like Takealot or Makro Marketplace

• A collaborative and fast-paced working environment
• Full ownership of your area — no micromanagement, real responsibility
• A chance to be part of a startup, dedicated team where your input truly matters
• The opportunity to learn and grow in multiple areas of the business
• Exposure to all aspects of running and scaling an e-commerce operation
• A culture of initiative, accountability, and continuous improvement