Couple Assistant Maintenance and FOH

Description:

Must have 2 years experience in a lodge environment
Must be computer Literate, competent with office and admin duties
Must be able to communicate verbally and in written form in English
Must have sound financial understanding
Understanding of all departments of a lodge
Hosting
Check ins and Check outs
Stock control
Room checks
Office admin

Guest Relations

• Hosting guests for Breakfast, Lunch and Dinner Service
• Courtesy calls daily
• Assisting with Check ins and check out
• Assisting with Early departures and late arrivals
  Secondary Duties (when Lodge anchors are on off days or annual leave)
  
  • Front Office Day sheets, gate access manifest, guests info., guest invoicing
  • Waiters, Venues and service
    Qualifications & Experience:
    
  • Hospitality Management Diploma/Degree Preferred but not always required if experience is extensive.
  • Previous Lodge Experience At least 2-3 years in a similar role at a 4-star (or higher) lodge.
  • Front Office/FOH Experience Experience handling guest check-ins, reservations, and concierge services.
  • Financial/Admin Skills Basic bookkeeping, invoicing, and cash-up procedures.
  • Knowledge of Reservation Systems Experience with Panstrat, Opera, ResRequest, or similar lodge PMS is beneficial.
  • Valid Drivers License Often required for guest transfers or lodge errands.
  • First Aid Certification Advantageous for guest safety.
  • Fluent in English Additional languages (Afrikaans, French, German) are a plus. Key Skills & Competencies:
    
  • Excellent Guest Relations Friendly, professional, and able to handle guest concerns efficiently.
  • Strong Communication Clear verbal and written communication with guests, staff, and management.
  • Multi-tasking Ability Managing reservations, check-ins, guest activities, and problem-solving at the same time.
  • Attention to Detail Ensuring high standards in guest service, cleanliness, and lodge presentation.
  • Team Leadership Ability to coordinate and assist other lodge departments (housekeeping, F&B, activities).
  • Organizational Skills Managing bookings, schedules, and lodge logistics smoothly.
  • Problem-Solving & Conflict Resolution Handling guest complaints or unexpected operational issues professionally.
  • Computer Literacy Microsoft Office (Word, Excel, Outlook), online booking platforms, and POS systems.
  • Basic Accounting Knowledge Handling petty ca