Description:
Job Purpose: The Order Processing Manager is responsible for overseeing the end-to-end order management process, ensuring accurate and timely processing of internal sales and electronic sales (EDI) transactions. This role requires a high level of attention to detail, process optimization, and collaboration with cross-functional teams, including sales, customer service, logistics, and IT. The ideal candidate will have experience in order fulfillment, electronic data interchange (EDI) systems, and internal sales operations. Main duties and Responsibilities:
Order Processing & Management:
Maintain and manage EDI transactions, ensuring seamless integration between internal systems and external partners. Troubleshoot EDI-related errors and resolve issues in collaboration with IT and third-party providers. Monitor EDI system performance and recommend improvements to enhance efficiency. Ensure compliance with industry standards and customer-specific EDI requirements.I nternal Sales & Customer Support:
Act as the primary point of contact for internal sales order inquiries, providing timely responses and resolutions. Collaborate with the sales team to address customer needs, pricing discrepancies, and special order requests. Support internal teams with order status updates, backorder management, and issue resolution. Maintain accurate customer records and order history in the CRM or ERP system. Process Optimization & Reporting:
Identify and implement process improvements to streamline order processing and EDI functions. Develop and maintain order management KPIs, providing regular reports on order accuracy, fulfillment rates, and EDI performance. Work closely with IT and operations teams to enhance system automation and integration. Ensure compliance with company policies, industry regulations, and customer requirements. JOB/EDUCATIONAL/QUALIFICATION REQUIREMENTS:
Order Processing & Management: Oversee the receipt, processing,
01 Apr 2025;
from:
gumtree.co.za