Description:
Employer Description The largest critical communications provider in South Africa
Job Description
- IT Support Management
- Oversees budgeting, reporting, planning, and auditing
- Monitors an organizations servers, networks, and computer systems for irregularities and performance issues
- Assesses system data and error logs, along with user reports, to determine areas for improvement or repair.
- Directs the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives NOC Operations
- Lead the NOC department to monitor and maintain network performance
- Serve as the primary point of contact for major clients and stakeholders during technical incidents or service disruptions.
- Supervise, mentor, and develop IT support and NOC team members, ensuring consistent performance and skill growth.
- Process Improvement and Reporting
- Provide hands-on IT support and ensure effective incident management for desktop and network-related issues.
- Lead the NOC team in real-time monitoring, ensuring high availability and performance of systems and networks.
- Deliver exceptional service to clients and customers
- Drive operational excellence
- Provide staff with direction and motivation ensuring
- Set KPIs and provide regular performance feedback t
- Keep up to date on all product, system, industry and legislative changes.
- Knowledge of radio, telemetry, mobile, wireless, and Critical Communication products and solutions in South African and African markets
- Knowledge of Multi-vendor / OEM network suppliers
- Knowledge of Managed Service providers
02 Apr 2025;
from:
gumtree.co.za