Where

Customer - Ad posted by Md Shazal Chowdhury

AIT Global Ltd
Cape Town Full-day Full-time

Description:

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in-person.

  • Provide accurate information about products, services, and company policies.

  • Resolve customer complaints efficiently and professionally.

  • Process orders, returns, and exchanges as needed.

  • Maintain customer records and update account information.

  • Collaborate with other departments to ensure customer satisfaction.

  • Meet performance targets, including response time and customer satisfaction scores.

  • Handle a high volume of customer interactions with professionalism.

    Requirements:

    • Qualification : Matric Pass.

    • Previous experience in customer service or a related field is a plus.

    • Strong communication and problem-solving skills.

    • Ability to work in a fast-paced environment.

    • Internet researcher.

    • Strong listening skills and attention to detail.

    • Ability to work flexible hours, including weekends if required.

      Benefits:

      • Competitive salary, yearly 1 bonus and yearly 5% salary increase.

      • Career growth opportunities.

        Salary R6000 P.M. (2 years contact job)

        Office location : Elsies river, Cape Town. Working Hours : 8am-5pm (Monday to Friday) 8am-2pm (Saturday)
        Send me CV with Image on WhatsApp- 0845991783

02 Apr 2025;   from: gumtree.co.za

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