Description:
Key Responsibilities:Franchise Operations & Compliance
Oversee day-to-day operations of multiple franchise outlets within the assigned area.
Ensure all franchisees adhere to company policies, brand standards, and operational procedures.
Conduct regular site visits to assess store performance, hygiene, and customer service quality.
Monitor inventory, stock levels, and supply chain efficiency.
Ensure compliance with food safety and health regulations.
Franchisee Support & Training
Provide training and ongoing support to franchisees and their teams.
Assist in onboarding new franchisees, ensuring a smooth setup and launch.
Identify operational challenges and provide solutions to improve efficiency.
Conduct performance reviews and coaching sessions for franchise owners and managers.
Sales & Business Development
Drive sales growth by implementing marketing and promotional strategies.
Monitor sales trends, customer preferences, and competitor activities.
Analyze financial reports and support franchisees in maximizing profitability.
Identify opportunities for expansion and revenue improvement.
Customer Experience & Brand Integrity
Ensure franchisees maintain high customer service standards.
Handle escalated customer complaints and resolve issues effectively.
Maintain a consistent brand experience across all franchise locations.
Reporting & Administration
Prepare and submit operational reports on sales, performance, and compliance.
Track key performance indicators (KPIs) and set targets for franchisees.
Ensure accurate record-keeping for franchise agreements, contracts, and compliance documents.
Requirements:
Qualifications & Experience:Diploma or degree in Business Administration, Hospitality, or a related field (preferred).
Minimum 3-5 years in a multi-unit management role, preferably in the food franchise or QSR (Quick Service Restaurant) industry.
Proficiency in Microsoft Office (Excel, Word, Outlook) and POS/CRM systems.
Understanding of food service operations, health and safety regulations, and franchise business models.
02 Apr 2025;
from:
careers24.com