Affiliate Tracking & Technical Support Specialist

Description:

We are looking for a highly skilled Affiliate Tracking & Technical Support Specialist to manage and maintain the integrity of our affiliate tracking systems. This role involves quality assurance, troubleshooting, and technical support for tracking, reporting, and system integration. You will collaborate with multiple departments, affiliates, and external partners to ensure accurate monitoring and reporting.

Key Responsibilities:
Daily Operations:
● Conduct quality assurance checks on affiliate and e-commerce tracking activities.
● Ensure optimal performance of affiliate tracking systems for clients and businesses.
● Perform real-world user journey tests to validate affiliate tracking functionality.
● Manage and maintain Pixel Tracking Services, including SQL databases, Google Sheets, and APIs for testing and troubleshooting.
Technical Support:
● Support Paid Media, Marketing, BI, Finance, and other teams with tracking, pixels, reporting, and deal setups.
● Troubleshoot and resolve common issues such as:
○ Pixel delivery failures
○ Reporting discrepancies
○ Deal setup modifications
○ Data mismatches with BI
○ Broken tracking links
● Provide 24/7 support for urgent tracking-related issues as needed
Train employees on affiliate tracking processes and best practices.
● Assist the BI team with data analysis, integration, and reporting related to affiliate traffic.
● Monitor system downtime, new features, and platform developments.
● Provide real-time support to publishers and affiliates for:
○ Pixel setup and integration
○ Tracking validation
○ Data discrepancies and reporting issues
● Manage and control Affiliate access based on role requirements.


Previous Experience & Skills Required:
Tracking & Integration:
○ Create, update, and manage tracking for affiliate landing pages.
○ Develop and maintain banner and click tracking integrations.
○ Build and support monitoring tools, pixel tracking services, and API connections using SQL, JavaScript, PHP, or Node.js.
○ Implement and maintain Google Analytics and Google Tag Manager for web and mobile applications.
○ Experience with Google Analytics, Google Tag Manager, and pixel tracking.
○ Configure affiliate post-back events for accurate pixel tracking.
○ Ensure correct linking of customer profiles to affiliate tracking.
○ Troubleshoot and resolve affiliate tracking issues.
○ Support marketing teams with multi-media tracking for player campaigns (internal & external).