Description:
Are you passionate about luxury hospitality and confident in leading guest service excellence?A prestigious 5-star hotel in Cape Town is seeking an outgoing and experienced Duty Manager to join their team. This is a guest-facing leadership role ideal for someone who thrives in a fast-paced, high-end environment. Key Responsibilities:- Oversee daily hotel operations across all departments during your shift
- Ensure a seamless guest experience by being the visible point of contact
- Manage guest relations, handle queries, and resolve issues promptly
- Support heads of department with coordination and decision-making
- Monitor service standards and ensure brand consistency
- Oversee VIP arrivals, special requests, and guest satisfaction
- Minimum 2 years' experience in a Duty Manager or supervisory role within a luxury hotel
- Strong communication and leadership skills
- Proven background in guest relations and conflict resolution
- Calm, professional presence under pressure
- Well-presented and confident with a natural sense of hospitality
- Experience with hotel systems such as Opera is an advantage
- Competitive salary and benefits
- Opportunity to grow within a respected luxury hospitality brand
- Supportive and dynamic working environment
Requirements:
- Oversee daily hotel operations across all departments during your shift
- Ensure a seamless guest experience by being the visible point of contact
- Manage guest relations, handle queries, and resolve issues promptly
- Support heads of department with coordination and decision-making
- Monitor service standards and ensure brand consistency
- Oversee VIP arrivals, special requests, and guest satisfaction
- Minimum 2 years' experience in a Duty Manager or supervisory role within a luxury hotel
- Strong communication and leadership skills
- Proven background in guest relations and conflict resolution
- Calm, professional presence under pressure
- Well-presented and confident with a natural sense of hospitality
- Experience with hotel systems such as Opera is an advantage
- Competitive salary and benefits
- Opportunity to grow within a respected luxury hospitality brand
- Supportive and dynamic working environment
02 Apr 2025;
from:
careers24.com