Description:
Based East Rand. Multinational Group which has small & highly professional Offices around the world is seeking a Senior Field Service Technician to add to their team of Technicians. The Corporate Holding Company overseas manufactures their niche products and is the worlds most trusted original equipment manufacturer (OEM) with their machinery/equipment being exported and assembled at each of their Customers sites. Due to the uniqueness of their machinery/equipment and suite of products there are very few competitors locally and internationally. In addition to their core products being sold, there are accessories & upgrades, audits, repairs & maintenance, spare parts, training and support which are also sold to their Customers (which are all currently in the Mining Sector). It should be noted that there are other industrial customers outside the Mining Sector which will represent a new customer base for the business in due course. Their machines/equipment are state of the art and the Holding Company has received multiple awards in their country of origin. The Company is deemed an employer of choice and each Office mainly consists of an experienced team of Engineers and Technicians. The culture of the business is informal yet professional with a high working ethos, transparent, target driven, passionate and very hands-on from top to the bottom. The Senior Field Service Technician reports into the Services Superintendant and although the candidate will be based in their Jhb Office where there is a large Workshop, there will be extensive travelling to Clients mainly in the North West and Mpumalanga areas as well as supporting the other Service Technicians in Africa.
The Senior Field Service Technician will form part of a team of Field Service Technicians in the Jhb Office and all provide customer support which is mostly on site at the respective Mines. The duties and responsibilities will include: repairs, maintenance, diagnosis of respective machines/equipment, attending to shutdowns, training of Customers staff on how to use the Companys machines/equipment, assisting with stock takes at the Customers site and analysing which parts/items need repairs and/or replacement, demonstrating safety leadership, commissioning of equipment/machines, compiling Service Reports which are given to the Customer to act on, engaging in pre and post inspection during commissioning and shutdowns. It should be noted that each machine/equipment which is designed and then manufactured by the Company is unique to the Customers needs and requirements. There are periods where a major overhaul is required on the machines/equipment where it is stripped completely and then re-assembled which takes place at the Customers site or Jhb Workshop (this can take 4 to 6 weeks). Furthermore, there is a periodic Asset Audit Report that needs to be carried out and then the findings are presented to the Customer. This Report includes photos, item/