Couple Assistant Maintenance and FOH

Description:

Main Duties & Responsibilities:Lodge Infrastructure & Building Maintenance:Inspect and maintain guest rooms, public areas, staff housing, and lodge structures.Conduct repairs and ensure all buildings are in top condition.Electrical & Plumbing Systems:Maintain and repair wiring, lighting, water pumps, geysers, and sewage systems.Ensure uninterrupted water and power supply.Mechanical Maintenance:Assist with vehicle, generator, and machinery servicing.Oversee air-conditioning, refrigeration, and kitchen equipment repairs.Waste & Water Management:Ensure proper sewage treatment, recycling, and waste disposal.Maintain boreholes and water purification systems.Equipment & Tool Management:Keep an inventory of tools, spare parts, and maintenance supplies.Ensure proper use and care of lodge equipment.Security & Fire Safety:Maintain fire extinguishers, alarms, and emergency exits.Implement lodge security protocols to protect guests, staff, and assets.Team Leadership & Staff Training:Supervise maintenance team members and allocate tasks.Train staff on basic repair skills and safety procedures.Project Management:Assist the Maintenance Manager in renovation projects and upgrades.Liaise with external contractors and suppliers when needed.Emergency Response:Handle maintenance-related emergencies efficiently.Be on standby for urgent repairs outside normal working hours.Additional Considerations:Remote Lodge Experience Preferred – Candidates must be comfortable living in a remote bush environment with limited town access.Physical Fitness – Role requires manual labor, lifting, and working in outdoor conditions.Passion for Wildlife & Conservation – Understanding the impact of maintenance work on the natural environment and eco-sustainability. Must have 2 years’ experience in a lodge environment
Must be computer Literate, competent with office and admin duties
Must be able to communicate verbally and in written form in English
Must have sound financial understanding
Understanding of all departments of a lodge
Hosting
Check ins and Check outs
Stock control
Room checks
Office admin

Guest Relations

• Hosting guests for Breakfast, Lunch and Dinner Service
• Courtesy calls daily
• Assisting with Check ins and check out
• Assisting with Early departures and late arrivals

Secondary Duties (when Lodge anchors are on off days or annual leave)

• Front Office Day sheets, gate access manifest, guest’s info., guest invoicing
• Waiters, Venues and service

Qualifications & Experience:

1. Hospitality Management Diploma/Degree – Preferred but not always required if experience is extensive.
2. Previous Lodge Experience – At least 2-3 years in a similar role at a 4-star (or higher) lodge.
3. Front Office/FOH Experience – Experience handling guest check-ins, reservations, and concierge services.
4. Financial/Admin Skills – Basic bookkeeping, invoicing, and cash-up procedures.
5. Knowledge of Reservation Systems – Experience with Panstrat, Opera, ResRequest, or similar lodge PMS is beneficial.
6. Valid Driver’s License – Often required for guest transfers or lodge errands.
7. First Aid Certification – Advantageous for guest safety.
8. Fluent in English – Additional languages (Afrikaans, French, German) are a plus.

Key Skills & Competencies:

1. Excellent Guest Relations – Friendly, professional, and able to handle guest concerns efficiently.
2. Strong Communication – Clear verbal and written communication with guests, staff, and management.
3. Multi-tasking Ability – Managing reservations, check-ins, guest activities, and problem-solving at the same time.
4. Attention to Detail – Ensuring high standards in guest service, cleanliness, and lodge presentation.
5. Team Leadership – Ability to coordinate and assist other lodge departments (housekeeping, F&B, activities).
6. Organizational Skills – Managing bookings, schedules, and lodge logistics smoothly.
7. Problem-Solving & Conflict Resolution – Handling guest complaints or unexpected operational issues professionally.
8. Computer Literacy – Microsoft Office (Word, Excel, Outlook), online booking platforms, and POS systems.
9. Basic Accounting Knowledge – Handling petty cash, processing payments, and preparing reports.
10. Cultural Awareness – Working with international guests and staff from diverse backgrounds.

Requirements:

• Hosting guests for Breakfast, Lunch and Dinner Service
• Courtesy calls daily
• Assisting with Check ins and check out
• Assisting with Early departures and late arrivals

• Front Office Day sheets, gate access manifest, guest’s info., guest invoicing
• Waiters, Venues and service