Where

Customer Service Representative Intern

R 12 000 a month
Specifying Personnel
East London Full-day Full-time

Description:

  • Assist in responding to customer inquiries via phone, email, and chat.
  • Support the team in handling customer complaints and de-escalating irate customers.
  • Process and provide quotations for products and services.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure satisfaction and resolution of issues.
  • Collaborate with other departments to resolve customer concerns effectively.
  • Learn and apply company policies and procedures to provide accurate information

Requirements:

  • Assist in responding to customer inquiries via phone, email, and chat.
  • Support the team in handling customer complaints and de-escalating irate customers.
  • Process and provide quotations for products and services.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure satisfaction and resolution of issues.
  • Collaborate with other departments to resolve customer concerns effectively.
  • Learn and apply company policies and procedures to provide accurate information
  • Customer Service Agent: 1 to 2 years
  • Call Center: 1 to 2 years
  • Microsoft Word/Excel/Powerpoint: 1 to 2 years
  • Matric
  • AA candidates only
  • Diploma/Degree in Logistics/Supply Chain/Procurement
  • Customer service/Call Center Certificate
  • 1-2 years customer service exposure is a plus.
  • Strong communication and active listening skills.
  • Ability to remain calm and professional when dealing with difficult customers.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook).
  • Willingness to learn and take initiative.
  • Matric
  • AA candidates only
  • Diploma/Degree in Logistics/Supply Chain/Procurement
  • Customer service/Call Center Certificate
  • 1-2 years customer service exposure is a plus.
  • Strong communication and active listening skills.
  • Ability to remain calm and professional when dealing with difficult customers.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook).
  • Willingness to learn and take initiative.
01 Apr 2025;   from: careers24.com

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