Description:
Group Technology Officer (Retail) (JB5227)
Sandton, Gauteng
R75 000 to R100 000 a month CTC
Permanent or Fractional or Contractual
A leading automotive group is looking for a professional and dedicated Group Technology Officer (CTO) to lead its digital transformation strategy. Focused on reimagining the car buying and selling experience, the company blends cutting-edge technology with exceptional customer service to create a seamless, customer-first journey. The CTO will drive the integration of AI-powered solutions across websites, CRM systems, and operational platforms—enhancing customer engagement and optimising performance across sales and aftersales functions
Minimum Requirements:
Bachelor’s degree (or equivalent) in Computer Science, Data Science, Information Systems, Business Technology, or related field
Minimum of 5 years’ senior-level technology leadership experience
Hands-on experience developing and executing IT strategies aligned with business goals
Deep retail industry expertise, particularly in managing “always-on” audiences
Proven experience in digital transformation using CRM platforms and website technologies
Strong knowledge of AI integration tools (chatbots, predictive analytics, recommendation engines)
Advanced CRM understanding and integration with third-party or AI tools
Strong reporting, data, and analytics experience
Excellent people management and cross-functional leadership skills
Ability to drive results and meet deadlines
Operational experience in technology workflows: lead management, inventory systems, sales, aftersales, and workshop management
Strategic and entrepreneurial mindset with a strong ROI focus
Excellent communication skills with the ability to translate technical concepts into business value
Availability to ensure 24/7 tech operations and presence during business hours (Mon–Fri, 08:00–17:30)
Duties and Responsibilities:
Technology Strategy & Innovation
Define and execute the group’s technological vision
Monitor and evaluate emerging technologies for strategic implementation
Partner with sales and marketing teams to align digital tools with business objectives
Design and manage technology budgets
Technical Architecture & Infrastructure Management
Oversee development and integration of websites, CRM, and digital platforms
Ensure infrastructure scalability, security, and reliability
Drive improvements in UX for online lead capture, financing, and appointment bookings
Implement website personalization and AI-based customer tools
CRM & Data Integration
Streamline CRM workflows and automate repetitive tasks
Connect CRM, sales, inventory, and service for unified real-time insights
Implement AI-enhanced CRM functions (e.g., ChatGPT-based follow-ups)
Maintain digital compliance and data security
AI-Driven Sales, Aftersales & Customer Experience
Deploy AI sales agents (e.g., chatbots, virtual assistants)
Use AI for customer segmentation, lead scoring, and service automation
Implement predictive analytics for inventory, pricing, and customer satisfaction
Integrate AI into aftersales operations and CSI tracking
Team Leadership & Vendor Management
Lead cross-functional collaboration across marketing, sales, operations, and aftersales
Manage relationships with digital/AI vendors, CRM providers, and tech startups
Align technology solutions with executive leadership needs
Training & Adoption
Train staff on AI tools and digital platforms
Promote cultural adoption of digital transformation
Address resistance to change with clear ROI and performance improvement examples
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
Requirements:
Bachelor’s degree (or equivalent) in Computer Science, Data Science, Information Systems, Business Technology, or related field
Minimum of 5 years’ senior-level technology leadership experience
Hands-on experience developing and executing IT strategies aligned with business goals
Deep retail industry expertise, particularly in managing “always-on” audiences
Proven experience in digital transformation using CRM platforms and website technologies
Strong knowledge of AI integration tools (chatbots, predictive analytics, recommendation engines)
Advanced CRM understanding and integration with third-party or AI tools
Strong reporting, data, and analytics experience
Excellent people management and cross-functional leadership skills
Ability to drive results and meet deadlines
Operational experience in technology workflows: lead management, inventory systems, sales, aftersales, and workshop management
Strategic and entrepreneurial mindset with a strong ROI focus
Excellent communication skills with the ability to translate technical concepts into business value
Availability to ensure 24/7 tech operations and presence during business hours (Mon–Fri, 08:00–17:30)