Description:
The Logistics Specialist (Retail & Wholesale) is responsible for ensuring the timely delivery of retail & wholesale stock to stores and Customers, ensuring order fulfilment and overseeing the outbound logistics process, ensuring efficient last-mile execution from warehouse outbound to carrier handover and final delivery.
KEY ACCOUNTABILITY:
1.DELIVERY IN FULL, ON TIME & IN SPEC (DIFOTIS)
- Manage the timely and accurate processing of retail & wholesale orders, ensuring they are picked, packed, and delivered as per SLA and flag 3PL non-conformance
- Manage queries and requests for support from Brand Teams related to deliveries, collaborating with 3PL to resolve issues promptly
- Work closely with Brand Teams to understand customer expectations and deliver a service that meets or exceeds expectations, including Root cause analysis, corrective action and continuous improvement processes
2.CUSTOMER LEAD TIME & ORDER FULFILMENT
- Monitor the Customer Leadtime, ensuring alignment with agreed service levels
- Work with internal Teams and 3PL to ensure inventory availability for both retail and wholesale channels
- Collaborate with warehouse and Transport teams to streamline picking, packing and shipping processes
3.PROCESS OPTIMISATION & REPORTING
- Develop and maintain KPIs for logistics performance, including OTIF, Leadtime adherence and delivery accuracy
- Analyse order fulfilment data to identify trends and areas for improvement and delivery performance
- Work closely with cross-functional teams to align on logistics strategies
- Provide weekly and monthly reports on supply chain efficiency, RCA findings and corrective action progress
4.CARRIER & DELIVERY MANAGEMENT
- Monitor and optimise customer lead times, ensuring alignment with agreed service levels
- Conduct regular performance reviews
- Implement escalation protocols for delivery failures, missed lead times or damaged shipments
- Manage exception reporting, analysing trends, and providing actionable insights to improve service delivery
- Track order flow from placement to delivery, identifying and resolving bottlenecks proactively.
- Ensure real-time visibility of lead times through dashboards and reporting tools
- Implement contingency plans to mitigate delays and disruptions during peak sales periods
- Work with 3PL providers and carriers to resolve issues and escalate where necessary
- Ensure all Wholesale shipments requiring bookings are delivered timeously to Customers and flag any risks
- Ensuring Reporting visibility for all Wholesale channels in terms of Revenue recognition
TECHNICAL AND FUNCTIONAL COMPETENCIES
- Supply Chain Management: Knowledge of end-to-end logistics, from procurement to distribution.
- Inventory Management: Expertise in stock control, stock rotation, and reconciling inventory.
- Warehouse Management : Efficient handling of warehouse operations and layout optimization.
- Transportation Management: Skilled in planning, routing, and managing transportation.
- Data Analysis & Reporting: Analysing logistics data to optimize operations.
- ERP & Logistics Software: Proficient in ERP, WMS, and logistics software for tracking and reporting.
- Demand Planning: Forecasting and aligning stock with customer demand.
- Cost Management: Managing logistics costs and ensuring efficiency.
- Risk Management: Identifying and mitigating supply chain risks.
- Compliance & Regulations: Knowledge of legal and regulatory requirements in shipping.
- Quality Control: Ensuring quality and minimizing damage during logistics operations.
- CRM: Managing customer relationships to ensure satisfaction.
- Project Management: Leading logistics-related projects effectively.
- Sustainability : Implementing eco-friendly practices in logistics operations
- Contract Negotiation: Negotiating favourable terms with suppliers and service providers
COMPANY VALUES
- Communication
- Response & Resolution Times
- Team Player
- Transparency & Visibility
- Integrity & Accountability
Perks & Benefits
- You get to work for a rapidly expanding distributor with aspirational brands
- Gym & Showers
- Personal Trainer
- Yoga
- Pension Fund
- Medical aid with Gap cover
- Staff Allocation (R10 000 Retail Value per annum).
- Staff discount (50% off for you and your family across all the brands within the group)
- Healthy Lunch subsidy
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
- The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
Requirements:
- Manage the timely and accurate processing of retail & wholesale orders, ensuring they are picked, packed, and delivered as per SLA and flag 3PL non-conformance
- Manage queries and requests for support from Brand Teams related to deliveries, collaborating with 3PL to resolve issues promptly
- Work closely with Brand Teams to understand customer expectations and deliver a service that meets or exceeds expectations, including Root cause analysis, corrective action and continuous improvement processes
- Monitor the Customer Leadtime, ensuring alignment with agreed service levels
- Work with internal Teams and 3PL to ensure inventory availability for both retail and wholesale channels
- Collaborate with warehouse and Transport teams to streamline picking, packing and shipping processes
- Develop and maintain KPIs for logistics performance, including OTIF, Leadtime adherence and delivery accuracy
- Analyse order fulfilment data to identify trends and areas for improvement and delivery performance
- Work closely with cross-functional teams to align on logistics strategies
- Provide weekly and monthly reports on supply chain efficiency, RCA findings and corrective action progress
- Monitor and optimise customer lead times, ensuring alignment with agreed service levels
- Conduct regular performance reviews
- Implement escalation protocols for delivery failures, missed lead times or damaged shipments
- Manage exception reporting, analysing trends, and providing actionable insights to improve service delivery
- Track order flow from placement to delivery, identifying and resolving bottlenecks proactively.
- Ensure real-time visibility of lead times through dashboards and reporting tools
- Implement contingency plans to mitigate delays and disruptions during peak sales periods
- Work with 3PL providers and carriers to resolve issues and escalate where necessary
- Ensure all Wholesale shipments requiring bookings are delivered timeously to Customers and flag any risks
- Ensuring Reporting visibility for all Wholesale channels in terms of Revenue recognition
- Supply Chain Management: Knowledge of end-to-end logistics, from procurement to distribution.
- Inventory Management: Expertise in stock control, stock rotation, and reconciling inventory.
- Warehouse Management : Efficient handling of warehouse operations and layout optimization.
- Transportation Management: Skilled in planning, routing, and managing transportation.
- Data Analysis & Reporting: Analysing logistics data to optimize operations.
- ERP & Logistics Software: Proficient in ERP, WMS, and logistics software for tracking and reporting.
- Demand Planning: Forecasting and aligning stock with customer demand.
- Cost Management: Managing logistics costs and ensuring efficiency.
- Risk Management: Identifying and mitigating supply chain risks.
- Compliance & Regulations: Knowledge of legal and regulatory requirements in shipping.
- Quality Control: Ensuring quality and minimizing damage during logistics operations.
- CRM: Managing customer relationships to ensure satisfaction.
- Project Management: Leading logistics-related projects effectively.
- Sustainability : Implementing eco-friendly practices in logistics operations
- Contract Negotiation: Negotiating favourable terms with suppliers and service providers
- Communication
- Response & Resolution Times
- Team Player
- Transparency & Visibility
- Integrity & Accountability
- You get to work for a rapidly expanding distributor with aspirational brands
- Gym & Showers
- Personal Trainer
- Yoga
- Pension Fund
- Medical aid with Gap cover
- Staff Allocation (R10 000 Retail Value per annum).
- Staff discount (50% off for you and your family across all the brands within the group)
- Healthy Lunch subsidy
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
- The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
31 Mar 2025;
from:
careers24.com