Description:
Location: East London, South Africa
Industry: Retail – Fruit & Veg
Job Purpose:
Our Client is looking for a dependable and experienced Cashier Supervisor to oversee and support their cashier team at their busy Fruit & Veg retail store in East London. The ideal candidate must have experience operating POS systems , strong leadership skills , and a natural ability to lead by example. This role involves supervising day-to-day cashier operations, ensuring excellent customer service, and maintaining accurate and efficient till processes.
Key Responsibilities:
- Supervise the daily operations of the cashier team to ensure smooth and efficient service
- Assist with scheduling, break management, and floor coverage for cashiers
- Monitor and maintain high standards of customer service at the till points
- Handle escalated customer queries or complaints at the tills in a professional manner
- Ensure all tills are operating correctly and report any technical issues immediately
- Perform cash-ups, reconcile till variances, and ensure accurate daily balancing
- Train new cashiers and refresh existing staff on POS procedures and store policies
- Oversee proper scanning, pricing, and packaging practices
- Maintain till areas to be clean, organized, and well-stocked (e.g. till rolls, bags)
- Support the Store Manager and Retail Manager in enforcing store policies and procedures
Requirements:
Location: East London, South Africa
Industry: Retail – Fruit & Veg
Job Purpose:
Our Client is looking for a dependable and experienced Cashier Supervisor to oversee and support their cashier team at their busy Fruit & Veg retail store in East London. The ideal candidate must have experience operating POS systems , strong leadership skills , and a natural ability to lead by example. This role involves supervising day-to-day cashier operations, ensuring excellent customer service, and maintaining accurate and efficient till processes.
Key Responsibilities:
- Supervise the daily operations of the cashier team to ensure smooth and efficient service
- Assist with scheduling, break management, and floor coverage for cashiers
- Monitor and maintain high standards of customer service at the till points
- Handle escalated customer queries or complaints at the tills in a professional manner
- Ensure all tills are operating correctly and report any technical issues immediately
- Perform cash-ups, reconcile till variances, and ensure accurate daily balancing
- Train new cashiers and refresh existing staff on POS procedures and store policies
- Oversee proper scanning, pricing, and packaging practices
- Maintain till areas to be clean, organized, and well-stocked (e.g. till rolls, bags)
- Support the Store Manager and Retail Manager in enforcing store policies and procedures
- Supervise the daily operations of the cashier team to ensure smooth and efficient service
- Assist with scheduling, break management, and floor coverage for cashiers
- Monitor and maintain high standards of customer service at the till points
- Handle escalated customer queries or complaints at the tills in a professional manner
- Ensure all tills are operating correctly and report any technical issues immediately
- Perform cash-ups, reconcile till variances, and ensure accurate daily balancing
- Train new cashiers and refresh existing staff on POS procedures and store policies
- Oversee proper scanning, pricing, and packaging practices
- Maintain till areas to be clean, organized, and well-stocked (e.g. till rolls, bags)
- Support the Store Manager and Retail Manager in enforcing store policies and procedures
Requirements:
- Minimum 3+ years of experience as a cashier , with at least 3 years in a supervisory or team leader role
- Solid experience with POS systems and handling cash, cards, and digital payments
- Strong leadership and people management skills
- Excellent customer service and communication abilities
- High level of reliability, honesty, and attention to detail
- Ability to work retail hours , including weekends and public holidays
- Well-groomed, professional, and friendly personality
- Able to work under pressure and remain calm in busy periods
Key Competencies:
- Leadership and team supervision
- Attention to detail and numerical accuracy
- Conflict resolution and problem-solving
- Time management and multitasking
- Customer service excellence
Remuneration:
Market-related salary based on experience and responsibilities.
- Minimum 3+ years of experience as a cashier , with at least 3 years in a supervisory or team leader role
- Solid experience with POS systems and handling cash, cards, and digital payments
- Strong leadership and people management skills
- Excellent customer service and communication abilities
- High level of reliability, honesty, and attention to detail
- Ability to work retail hours , including weekends and public holidays
- Well-groomed, professional, and friendly personality
- Able to work under pressure and remain calm in busy periods
- Leadership and team supervision
- Attention to detail and numerical accuracy
- Conflict resolution and problem-solving
- Time management and multitasking
- Customer service excellence
Requirements:
- Minimum 3+ years of experience as a cashier , with at least 3 years in a supervisory or team leader role
- Solid experience with POS systems and handling cash, cards, and digital payments
- Strong leadership and people management skills
- Excellent customer service and communication abilities
- High level of reliability, honesty, and attention to detail
- Ability to work retail hours , including weekends and public holidays
- Well-groomed, professional, and friendly personality
- Able to work under pressure and remain calm in busy periods
Key Competencies:
- Leadership and team supervision
- Attention to detail and numerical accuracy
- Conflict resolution and problem-solving
- Time management and multitasking
- Customer service excellence
Remuneration:
Market-related salary based on experience and responsibilities.