Description:
A luxury safari destination in the heart of the Greater Kruger, is looking for a detail-oriented and customer-focused Junior Reservations Consultant to join their dynamic team. This role is perfect for someone with a passion for travel and hospitality, excellent communication skills, and the ability to manage guest inquiries, bookings, and reservations with precision and care.This is a live-out position, based at their Head Office in Pretoria.
CANDIDATE REQUIREMENTS:
- Matric / Grade 12 plus relevant Tourism qualification
- Any diploma or degree qualification will be advantageous
- Experience in PANStrat Admin System will be advantageous
- 2-4 years experience in a similar role in the hospitality industry.
- Able to work under pressure
- In-depth knowledge of business and customer needs in the Tourism industry (rates, activities, lodge
operational procedures etc.) - Able to work independently as well as within a group
- Efficient Computer skills
- Able to travel when requiredRESPONSIBILITIES:
- Creating and achieving a desired service level to both customers and lodge operations
- Maximizing occupancies by filling empty room gaps
- Liaising with and preparing for guests to enhance their experience
- Accurately managing bookings from initial enquiry to booking confirmation and payment
- Receive and give feedback on telephonic, electronic and written enquiries
- Professional and presentable at all times
- Be courteous at all times, even if the client appears to be in the wrong.
- Regular communication with clients regarding reservation
- Timeous follow-ups on all reservations
- Management of deposit payments and outstanding payments according to time schedule
- Assist with all properties in the portfolio This is a live-out position, based at their Head Office in Pretoria.
28 Mar 2025;
from:
gumtree.co.za