Where

Junior Reservations Consultant

Job Placements
Cullinan Full-day Full-time

Description:

A luxury safari destination in the heart of the Greater Kruger, is looking for a detail-oriented and customer-focused Junior Reservations Consultant to join their dynamic team. This role is perfect for someone with a passion for travel and hospitality, excellent communication skills, and the ability to manage guest inquiries, bookings, and reservations with precision and care.

This is a live-out position, based at their Head Office in Pretoria.

CANDIDATE REQUIREMENTS:
  • Matric / Grade 12 plus relevant Tourism qualification
  • Any diploma or degree qualification will be advantageous
  • Experience in PANStrat Admin System will be advantageous
  • 2-4 years experience in a similar role in the hospitality industry.
  • Able to work under pressure
  • In-depth knowledge of business and customer needs in the Tourism industry (rates, activities, lodge
    operational procedures etc.)
  • Able to work independently as well as within a group
  • Efficient Computer skills
  • Able to travel when requiredRESPONSIBILITIES:
    • Creating and achieving a desired service level to both customers and lodge operations
    • Maximizing occupancies by filling empty room gaps
    • Liaising with and preparing for guests to enhance their experience
    • Accurately managing bookings from initial enquiry to booking confirmation and payment
    • Receive and give feedback on telephonic, electronic and written enquiries
    • Professional and presentable at all times
    • Be courteous at all times, even if the client appears to be in the wrong.
    • Regular communication with clients regarding reservation
    • Timeous follow-ups on all reservations
    • Management of deposit payments and outstanding payments according to time schedule
    • Assist with all properties in the portfolio This is a live-out position, based at their Head Office in Pretoria.
28 Mar 2025;   from: gumtree.co.za

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