Description:
Are you passionate about luxury hospitality and creating extraordinary guest moments? We are looking for a highly motivated and service-driven Duty Manager to join our award-winning 5-star hotel in Cape Town. This is a key leadership role responsible for overseeing the daily operations of the hotel, ensuring that every guest receives the exceptional service and attention to detail expected of a luxury establishment.As the face of the hotel during your shift, you will lead with confidence, act with integrity, and inspire excellence in your team. If you thrive in a high-performance environment and take pride in delivering personalised guest experiences, we invite you to apply.- Oversee the day-to-day operations of the hotel, ensuring all departments function seamlessly and efficiently
- Act as the senior leader on duty, representing hotel management and handling all operational decisions during assigned shifts
- Ensure that guests are welcomed warmly, attended to promptly, and that their expectations are exceeded at every stage of their stay
- Respond professionally to guest feedback, complaints, and service recovery situations, resolving issues with discretion and urgency
- Coordinate with housekeeping, front office, food & beverage, concierge, and maintenance to uphold the highest standards across the property
- Supervise and mentor junior managers and staff, promoting a culture of excellence, accountability, and teamwork
- Conduct detailed handovers and communicate operational updates with senior management and department heads
- Monitor health and safety, guest security, and emergency procedures during shifts
- Uphold and reinforce all brand standards, service protocols, and quality assurance initiatives
- Proven experience as a Duty Manager, Front Office Manager, or similar leadership role within a 4- or 5-star hotel environment
- Strong operational understanding of luxury hospitality, guest engagement, and service delivery
- Excellent leadership, decision-making, and conflict resolution skills
- Professional and polished communication, both verbal and written
- Well-groomed, confident, and able to remain calm under pressure
- Knowledge of PMS systems (e.g., Opera, Protel) and basic financial reporting is advantageous
- Flexible to work shifts, weekends, public holidays, and assist during peak seasons
- Hospitality qualification or diploma preferred
- Be part of an internationally recognized 5-star hotel known for excellence and guest satisfaction
- Work in a collaborative, dynamic, and inclusive team environment
- Opportunities for career growth and professional development within a luxury brand
- Competitive salary, service charge benefits, and employee wellness perks
- Spectacular location in the heart of Cape Town with breathtaking views and exclusive clientele
Requirements:
- Oversee the day-to-day operations of the hotel, ensuring all departments function seamlessly and efficiently
- Act as the senior leader on duty, representing hotel management and handling all operational decisions during assigned shifts
- Ensure that guests are welcomed warmly, attended to promptly, and that their expectations are exceeded at every stage of their stay
- Respond professionally to guest feedback, complaints, and service recovery situations, resolving issues with discretion and urgency
- Coordinate with housekeeping, front office, food & beverage, concierge, and maintenance to uphold the highest standards across the property
- Supervise and mentor junior managers and staff, promoting a culture of excellence, accountability, and teamwork
- Conduct detailed handovers and communicate operational updates with senior management and department heads
- Monitor health and safety, guest security, and emergency procedures during shifts
- Uphold and reinforce all brand standards, service protocols, and quality assurance initiatives
- Proven experience as a Duty Manager, Front Office Manager, or similar leadership role within a 4- or 5-star hotel environment
- Strong operational understanding of luxury hospitality, guest engagement, and service delivery
- Excellent leadership, decision-making, and conflict resolution skills
- Professional and polished communication, both verbal and written
- Well-groomed, confident, and able to remain calm under pressure
- Knowledge of PMS systems (e.g., Opera, Protel) and basic financial reporting is advantageous
- Flexible to work shifts, weekends, public holidays, and assist during peak seasons
- Hospitality qualification or diploma preferred
- Be part of an internationally recognized 5-star hotel known for excellence and guest satisfaction
- Work in a collaborative, dynamic, and inclusive team environment
- Opportunities for career growth and professional development within a luxury brand
- Competitive salary, service charge benefits, and employee wellness perks
- Spectacular location in the heart of Cape Town with breathtaking views and exclusive clientele
28 Mar 2025;
from:
careers24.com