Description:
Are you an experienced hospitality leader with a passion for operational excellence, luxury service, and strategic management? A leading 5-star hospitality group is seeking a Group Operations Manager to oversee the performance, consistency, and guest experience across multiple luxury lodges and hotels within the group.This is a high-impact, mobile role that requires frequent travel to properties across Southern Africa, offering a rare opportunity to influence top-tier operations while immersing yourself in some of the continent’s most iconic destinations.As the Group Operations Manager, you will act as the link between head office and on-site General Managers. You’ll ensure each property meets world-class standards in service, efficiency, and guest satisfaction while driving business performance, operational consistency, and staff excellence.- Oversee day-to-day operations across a portfolio of 5-star lodges and hotels
- Support and guide General Managers in operational decision-making and service delivery
- Ensure consistent guest experiences aligned with the brand’s luxury identity
- Analyse property performance, identify gaps, and implement improvement strategies
- Develop and standardise SOPs, training protocols, and operational policies across all properties
- Monitor budgets, financial KPIs, staffing levels, and service quality
- Collaborate with departments such as HR, Finance, F&B, Housekeeping, and Maintenance
- Lead by example – supporting properties during high season, emergencies, or key events
- Ensure compliance with health, safety, and legal standards at all properties
- Report directly to senior executive leadership and contribute to group-level planning
- Minimum 8–10 years of experience in senior hospitality operations roles
- Proven experience managing or overseeing multiple luxury properties (hotel and/or lodge experience essential)
- Strong financial acumen and operational insight
- Excellent leadership, mentoring, and communication skills
- Experience in remote locations and/or lodge-based operations is a strong advantage
- Willing and able to travel frequently across Southern Africa (driver’s license essential)
- Strategic thinker with a hands-on, solutions-driven approach
- Impeccable attention to detail and a passion for 5-star guest service
- Hospitality degree or diploma required
- Lead and influence a prestigious, growing portfolio of 5-star properties
- Work with a passionate, values-driven executive team
- Competitive salary with travel allowances and performance bonuses
- Unique career opportunity in one of Africa’s top luxury hospitality brands
- Travel to breathtaking locations and work with iconic lodges and hotels
Requirements:
- Oversee day-to-day operations across a portfolio of 5-star lodges and hotels
- Support and guide General Managers in operational decision-making and service delivery
- Ensure consistent guest experiences aligned with the brand’s luxury identity
- Analyse property performance, identify gaps, and implement improvement strategies
- Develop and standardise SOPs, training protocols, and operational policies across all properties
- Monitor budgets, financial KPIs, staffing levels, and service quality
- Collaborate with departments such as HR, Finance, F&B, Housekeeping, and Maintenance
- Lead by example – supporting properties during high season, emergencies, or key events
- Ensure compliance with health, safety, and legal standards at all properties
- Report directly to senior executive leadership and contribute to group-level planning
- Minimum 8–10 years of experience in senior hospitality operations roles
- Proven experience managing or overseeing multiple luxury properties (hotel and/or lodge experience essential)
- Strong financial acumen and operational insight
- Excellent leadership, mentoring, and communication skills
- Experience in remote locations and/or lodge-based operations is a strong advantage
- Willing and able to travel frequently across Southern Africa (driver’s license essential)
- Strategic thinker with a hands-on, solutions-driven approach
- Impeccable attention to detail and a passion for 5-star guest service
- Hospitality degree or diploma required
- Lead and influence a prestigious, growing portfolio of 5-star properties
- Work with a passionate, values-driven executive team
- Competitive salary with travel allowances and performance bonuses
- Unique career opportunity in one of Africa’s top luxury hospitality brands
- Travel to breathtaking locations and work with iconic lodges and hotels
28 Mar 2025;
from:
careers24.com