Description:
Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Pretoria, Gauteng.Job Purpose
A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPI’s.
Responsibilities
- Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
- Count and determine stock to be merchandised as per SOP.
- Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
- Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
- Keep shelf and back-up area (e.g. storeroom) clean, tidy and uncluttered in accordance with housekeeping SOP.
- Execute merchandising activities as per cycle brief.
- Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries and requests.
- Communicate and upkeep knowledge of product and promotions according to the cycle brief.
- Effectively record merchandising activities as per standard.
- Execute calls as per call cycle.
- Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
- Advise manager on out of stocks as per SOP.
- Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
- Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
- Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
- Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
- Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
- Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
- Ensure that all escalated queries and challenges are effectively dealt with and resolved.
Requirements
- Grade 12
- Merchandising experience
- 12 months experience in an FMCG merchandising environment (Beneficial)
Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful
Requirements:
- Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
- Count and determine stock to be merchandised as per SOP.
- Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
- Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
- Keep shelf and back-up area (e.g. storeroom) clean, tidy and uncluttered in accordance with housekeeping SOP.
- Execute merchandising activities as per cycle brief.
- Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries and requests.
- Communicate and upkeep knowledge of product and promotions according to the cycle brief.
- Effectively record merchandising activities as per standard.
- Execute calls as per call cycle.
- Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
- Advise manager on out of stocks as per SOP.
- Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
- Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
- Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
- Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
- Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
- Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
- Ensure that all escalated queries and challenges are effectively dealt with and resolved.
- Grade 12
- Merchandising experience
- 12 months experience in an FMCG merchandising environment (Beneficial)
28 Mar 2025;
from:
careers24.com