Description:
Key Responsibilities:Oversee the day-to-day operations of the hotel, ensuring high standards of guest service and operational efficiency. Manage and supervise hotel staff, providing training, motivation, and performance feedback. Assist in the planning, coordination, and execution of events, conferences, and special functions. Ensure adherence to hotel policies, procedures, and quality standards. Monitor and evaluate hotel performance, guest satisfaction, and financial goals. Drive the hotels social media strategy, including content creation, posting, and engaging with guests online. Assist in budgeting and financial management, ensuring the hotel operates within its budget. Handle guest complaints and resolve issues promptly, ensuring an exceptional guest experience. Requirements:
Minimum 5 years of experience in a similar role within the hospitality industry. Proven leadership and staff management experience in a high-end hotel or resort. Strong background in event management and planning. Proficient in using social media platforms for brand promotion and guest engagement. Excellent communication, organizational, and problem-solving skills. Ability to work well under pressure and handle multiple tasks simultaneously. Strong understanding of hotel operations and financial management. Flexibility to work in a dynamic, fast-paced environment. A passion for delivering exceptional guest experiences and maintaining high standards.
27 Mar 2025;
from:
gumtree.co.za