Description:
Integrated Regional Operations Director Western Cape
Purpose of the Job: Seeking a highly skilled and dynamic Operations Director to lead a Cleaning and Security Services division. This critical leadership role will be responsible for overseeing and optimizing the day-to-day operations across multiple sites, ensuring the seamless delivery of high-quality cleaning and security services. The ideal candidate will possess a strong background in operations management within the cleaning and security sectors, with a proven ability to drive operational efficiency, financial performance, and client satisfaction. This role requires an individual with exceptional leadership skills, a strategic mindset, and the ability to manage complex operations while maintaining a client-focused approach.
KEY RESPONSIBILITIES:
OPERATIONAL LEADERSHIP; TEAM MANAGEMENT; CLIENT RELATIONSHIP MANAGEMENT; FINANCIAL MANAGEMENT; COMPLIANCE AND QUALITY ASSURANCE; STRATEGIC PLANNING & BUSINESS DEVELOPMENT; RISK MANAGEMENT; EFFECTIVE USE OF TOOLS;
MINIMUM REQUIREMENTS: Education & Qualifications:
Tertiary qualification (NQF Level 7 or higher) in Business Management, Operations, Facilities Management, or related field.
PSIRA Certification: The ideal candidate must have a valid PSIRA certificate (Grade A), demonstrating knowledge of the security industrys legal and operational requirements
Industry Knowledge: Extensive understanding of Security and Cleaning Industry regulations, including operational and client requirements In-depth knowledge of regulatory compliance, risk management, and industry best practices Tactical and Control Room Experience: Experience in managing security control rooms and responding to tactical incidents is highly preferred. Knowledge of operational protocols in a high-pressure environment will be advantageous.
Experience: Minimum of 10 years experience in an operations management senior role, preferably in the cleaning and security services industry. Minimum of 3 years experience in an operations management role in the cleaning services industry. Proven experience in managing multi-site operations, ensuring high-quality service delivery, and meeting client expectations. Experience in compliance management, including knowledge of relevant industry regulations, safety standards, and best practices Financial & Technical Skills: Proven financial acumen: experience in budget management, cost projections, and financial reporting within security operations Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant management software/tools. Additional Requirements: Valid Drivers License (Code 08) and a reliable vehicle Skills: Strong leadership and team management abilities, with a focus on developing high performance teams. Excellent interpersonal and communication skills, capable of building strong relationships with clients, staff, and senior management. Exceptional p