Credit Controller

Description:

The Regional Credit control position is accountable for the debt collection activities in such a manner that it maximises collections and minimises bad debts.

KEY RESPONSIBILITIES

Policies and Procedures

• Ensure adherence to collection policies and procedures.

Collections and Targets

• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.

Overdue Accounts

• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.

Hand Overs and Bad Debts

• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.

Credit Notes, Invoices and Adjustments

• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.

Month-end Activities

• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4 th working day of the new month.

Cash / Suspense Accounts

• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.

Financial & Reporting

• Prepare commentary on top twenty clients each month for the region.

Auditors

• Assist auditors as and when required.

Meetings

• Regular one on one book reviews with the credit supervisor.
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.

Customer Care & Queries

• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system.
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.

Inter-departmental Relations

• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.

Projects

• To get involved in any additional projects as and when required.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Degree or Diploma within the accounting field.
• Minimum 3 years’ experience in a financial environment.
• Capacity to deliver under pressure.
• Good people skills.
• Ability to prioritize and meet deadlines and targets.
• Excellent communication skills, both verbal and written.

ATTRIBUTES:

• Attention to detail and ability to work accurately and deliver quality outputs.
• Good problem-solving
• Ability to work under pressure and meet tight deadlines.
• Strong interpersonal, communication, influencing and relationship-building skills.
• Willingness to work overtime when needed.

Requirements:

• Ensure adherence to collection policies and procedures.

• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.

• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.

• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.

• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.

• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4 th working day of the new month.

• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.

• Prepare commentary on top twenty clients each month for the region.

• Assist auditors as and when required.

• Regular one on one book reviews with the credit supervisor.
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.

• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system.
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.

• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.

• To get involved in any additional projects as and when required.

• Degree or Diploma within the accounting field.
• Minimum 3 years’ experience in a financial environment.
• Capacity to deliver under pressure.
• Good people skills.
• Ability to prioritize and meet deadlines and targets.
• Excellent communication skills, both verbal and written.

• Attention to detail and ability to work accurately and deliver quality outputs.
• Good problem-solving
• Ability to work under pressure and meet tight deadlines.
• Strong interpersonal, communication, influencing and relationship-building skills.
• Willingness to work overtime when needed.