Where

Customer Account Management: Consultant CFS Call Centre

Pepkor Lifestyle
Johannesburg Full-day Full-time

Description:

Customer Account Management: Consultant

Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you!

We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you'll have the chance to develop your skills and grow professionally.

Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities:

  1. Customer Engagement: Communicate effectively to obtain relevant information.
  2. Customer-Centric Approach: Handle interactions with care and professionalism.
  3. Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.

Competency Requirements:

  • Knowledge:

    • In-depth understanding of JD Group policies, processes, and systems
    • Familiarity with relevant legislation (CPA, NCA, etc.)
    • Proficiency in Microsoft Office and relevant systems/applications
  • Skills:

    • Strong telephone etiquette and negotiation abilities
    • Effective written and verbal communication
    • Conflict management and emotional intelligence
    • Business numerical skills and attention to detail
  • Behaviors:

    • High level of integrity and personal resilience
    • Energy, drive, and a customer-oriented mindset
    • Ability to influence others and engage with diversity

Minimum Qualification:
Matric certificate or Diploma/ Degree in customer service, business communication, or a related field.

Requirements:

Customer Account Management: Consultant

Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you!

We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you'll have the chance to develop your skills and grow professionally.

Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities:

Customer Account Management: Consultant

Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you!

We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you'll have the chance to develop your skills and grow professionally.

Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities:

  • Knowledge:

    • In-depth understanding of JD Group policies, processes, and systems
    • Familiarity with relevant legislation (CPA, NCA, etc.)
    • Proficiency in Microsoft Office and relevant systems/applications
  • Skills:

    • Strong telephone etiquette and negotiation abilities
    • Effective written and verbal communication
    • Conflict management and emotional intelligence
    • Business numerical skills and attention to detail
  • Behaviors:

    • High level of integrity and personal resilience
    • Energy, drive, and a customer-oriented mindset
    • Ability to influence others and engage with diversity
  • In-depth understanding of JD Group policies, processes, and systems
  • Familiarity with relevant legislation (CPA, NCA, etc.)
  • Proficiency in Microsoft Office and relevant systems/applications
  • Strong telephone etiquette and negotiation abilities
  • Effective written and verbal communication
  • Conflict management and emotional intelligence
  • Business numerical skills and attention to detail
  • High level of integrity and personal resilience
  • Energy, drive, and a customer-oriented mindset
  • Ability to influence others and engage with diversity
27 Mar 2025;   from: careers24.com

Similar jobs

Description: Customer Account Management: Consultant Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you! We are seeking motivated individuals eager to build ...
4 days ago
Description: Customer Account Management: Consultant Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you! We are seeking motivated individuals eager to build ...
4 days ago
Description: Customer Account Management: Consultant Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you! We are seeking motivated individuals eager to build ...
4 days ago
Description: Customer Account Management: Consultant Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you! We are seeking motivated individuals eager to build ...
4 days ago