Description:
Are you passionate about understanding customer behaviour, optimising touchpoints, and driving a seamless customer journey? Do you thrive in a fast-paced fintech environment, using data-driven insights to enhance customer experiences? If so, this is your opportunity to make a real impact! We’re looking for a Customer Journey Mapping Manager to lead the design, implementation, and optimisation of end-to-end customer experiences across multiple brands and non-remittance products. You’ll play a pivotal role in analysing customer behaviour, identifying pain points, and collaborating with cross-functional teams to drive customer-centric improvements.Responsibilities:
Develop & optimise detailed customer journey maps across all touchpoints
Analyse customer interactions to identify pain points, trends, and opportunities for innovation
Use data-driven insights to improve the customer lifecycle and satisfaction
Collaborate with marketing, sales, product, and customer service teams to create a seamless experience
Manage cross-functional projects, ensuring timely delivery of customer experience initiatives
Leverage CRM systems & journey mapping tools to enhance customer interactions
Stay ahead of industry trends and integrate best practices in customer engagement
Drive a customer-first mindset across the business, fostering a culture of continuous improvement
Skills & Experience (Not negotiable):
2+ years’ experience in a Senior Marketing/CRM role, preferably in fintech or a high-growth digital business
Strong data analysis & market research skills to translate insights into action
Experience with journey mapping tools and UX/UI principles
Excellent communication & stakeholder management – ability to align CX strategies with business goals
Project management expertise – capable of handling multiple initiatives simultaneously
Passion for customer experience, retention, and engagement
Detail-oriented yet strategic thinker, able to see the big picture of customer management lifecycle
Contact JADE GELDENHUYS on 021 418 1750 , quoting the Ref: CTD000071.
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26 Mar 2025;
from:
careers24.com