General Manager (Security) - Gauteng

Description:

Take Charge as a General Manager (Security)
Are You Ready to Lead and Elevate Security Operations?

Our client is seeking a results-driven General Manager (Security) to oversee security operations in Gauteng. This role is perfect for a strategic leader with a strong operational background and a passion for delivering top-tier security services.

OPERATIONAL LEADERSHIP AND EXCELLENCE:
• Drive Operational Excellence: Drive initiatives that contribute to Operational
Excellence, enhancing operational systems, processes, Process
Improvement and policies to improve management reporting, information
flow, client relations, and overall organizational planning
• Manage Regional Operations: Oversee and ensure that all cleaning
operations in the region run smoothly, effectively, and efficiently. This
includes managing the day-to-day tasks of cleaning teams, ensuring work is
completed on time and up to the company’s standards.
• Lead Operational Teams: Manage team performance, resolve conflicts, and
ensure that all team members are motivated and working effectively toward
achieving regional and organizational goals.

CLIENT RELATIONSHIP MANAGEMENT:
• Maintain Client Relationships: Build and maintain strong relationships with
existing clients, ensuring their needs are met, and issues are addressed
promptly.
• Client Relationships and Service Delivery: Maintain and enhance client
relationships, ensuring exceptional service delivery and compliance with
Service Level Agreements (SLAs). Act as the central escalation point for any
operational service issues in the region.

SERVICE DELIVERY AND SLA COMPLIANCE:
• Ensure that cleaning services are delivered according to agreed Service
Level Agreements (SLAs) and that clients receive a consistently high level of
service.
• Contract Retention and Risk Mitigation: Identify risks of contract cancellations
and work proactively to mitigate them. Focus on contract retention by
delivering exceptional service and ensuring client satisfaction.
• Site Mobilization: Oversee smooth mobilization of new sites and ensure
contract retention through consistently high service standards by identifying
and mitigating risks of contract cancellations.

FINANCIAL MANAGEMENT:
• Manage Budgets and Cost Projections: Develop, manage, and monitor
operational budgets, ensuring the efficient allocation of resources and
minimizing unnecessary costs.
• Cost Management and Resource Allocation: Oversee the use of cleaning
supplies, chemicals, and equipment, ensuring efficient use and controlling
costs. Manage staffing levels effectively to ensure optimal resource
allocation to maximize efficiency and profitability.

SALES AND BUSINESS DEVELOPMENT:
• Support New Business Acquisition: Acquire new clients by providing
operational support during the sales process.
• Support operational teams in the acquisition of new clients, including
attending key meetings with prospective clients and helping in sales
processes.
• Drive Business Growth: Lead initiatives to refine and enhance sales and
marketing strategies, ultimately contributing to the growth of the cleaning
division.

COMPLIANCE AND RISK MANAGEMENT:
• Enforce Company Policies: Enforce the Company’s Disciplinary ‘Code of
Conduct’, ensuring all team members adhere to the company’s standards
and values.
• Quality Control and Auditing: Regularly conduct inspections to monitor the
quality of services delivered and ensure they meet or exceed company
standards.
• Compliance And Regulation: Ensure strict compliance with all regulatory
policies and industry legislation, maintaining high operational standards
and risk management practices.

ASSET AND EQUIPMENT MANAGEMENT:
• Monitor Company Assets: Conduct monthly spot checks on high-value
items such as cleaning equipment and ensure they are in good working
condition and ensure that company assets are maintained
• Efficiently manage chemical usage, labour allocation, and equipment
maintenance to control costs.

TEAM DEVELOPMENT AND LEADERSHIP:
• Develop Operations Management: Be responsible for coaching and
developing current employees to perform at their best.
• Provide leadership, coaching, and performance development to
operational teams across the region.

EFFECTIVE USE OF TOOLS:
• Ensure the effective use of company-issued electronic tools/applications
with the operations team

MINIMUM REQUIREMENTS:
Education & Qualifications:
• Bachelor’s degree in Operations Management, Business Management,
Finance, or a related field
Experience:
• 10 years in a senior operations management role, specifically within the
cleaning industry.
• Proven track record in managing multi-site operations, focusing on client
satisfaction and service delivery.
• Strong experience in managing cleaning services within commercial
properties (Property Management experience is advantageous).
Industry Knowledge:
• In-depth knowledge of cleaning industry regulations, compliance, and
operational standards (Familiarity with Property Industry Regulations is
beneficial)
Safety & Compliance: Ensure safety and regulatory compliance.

Financial & Technical Skills:
• Proven financial acumen: experience in budget management, cost
projections, and financial reporting.
• Strong experience in Risk Assessment and Site Survey processes.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant
management software/tools.
Additional Requirements:
• Valid Driver’s License (Code 08) and a reliable vehicle.

COMPTENCIES:
People Management & Leadership:
• Ability to lead and manage diverse teams, fostering collaboration and a
positive work environment.
• Lead by example, inspire teams, and create a productive and positive
organizational culture.
Communication & Relationship Building:
• Clear and effective communication across all levels, including report writing,
presentations, and client interactions.
• Strong interpersonal skills for building and maintaining relationships with clients,
suppliers, contractors, and internal teams.
Operational & Strategic Expertise:
• Ability to analyze complex issues, identify solutions, and drive timely corrective
actions.
• Implement long-term strategies for growth and operational
improvement
Ethical Standards & Integrity:
• Strong commitment to maintaining ethical practices and fostering a culture of
respect and integrity.

🚀Why This Role?
✔ Join an industry leader in security management.
✔ Work in a challenging yet rewarding leadership role.
✔ Competitive salary and career growth opportunities.
📩 Apply Today!

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