Description:
The ideal candidate will be ambitious, have strong problem-solving skills and display an eagerness to learn and grow within the company. We are looking for somebody who is excited and passionate about technology. Someone who eats, sleeps and breathes gadgets, games and tinkering with tech. A true love and interest in the world of computers and technology will be more important than official certificates and qualifications. Customer service is a huge part of our business, and we are looking for somebody who takes pride in their work and who is passionate about delivering an exceptional customer experience.
We are looking for someone who is dynamic and energetic and looking to join a team at a fast growing MSP in Sandton. There is significant room for training and growth within the company.
Duties will include:
- Onsite and Remote Technical Support
- Working with clients directly as well as within the NOC
- Working primarily with SME customers
- Supporting Desktop, Managed Services and Networks
- Ability to work with others in a team and escalate when necessary
Office hours are Monday-Friday 08h00-17h00
A tip if you would like your application to stand out - all we want in your cover note is to see that you are truly passionate about IT. Show us your true nerdy/geeky side and you are all but guaranteed an interview.
Requirements:
- Onsite and Remote Technical Support
- Working with clients directly as well as within the NOC
- Working primarily with SME customers
- Supporting Desktop, Managed Services and Networks
- Ability to work with others in a team and escalate when necessary
- Matric
- Drivers License
- Own Reliable Car (all business travel is reimbursed on a per km basis)
- Strong problem solving ability and ability to think clearly under pressure
- Must have a genuine passion and interest in technology and computing
- Must have a good practical understanding of desktop support and basic networking concepts
- Must have at least 5 years relevant experience in a similar role
- Relevant IT Certifications are beneficial, but not an absolute requirement either
- OS X and Linux experience
- Windows Server Operating systems, Active Directory, DNS, DHCP - with the ability to understand and resolve incidents from event logs
- Veaam Backup and Replication
- Virtualisation, Hyper-V, Vmware ESXI
- Networking, routing, gateways and VLANs
- Ability to diagnose network connection issues, permissions, file shares, SMB, FTP as well as network printing
- Mikrotik and Cisco
- Office 365, Exchange and Outlook
Requirements
- Matric
- Drivers License
- Own Reliable Car (all business travel is reimbursed on a per km basis)
- Strong problem solving ability and ability to think clearly under pressure
- Must have a genuine passion and interest in technology and computing
- Must have a good practical understanding of desktop support and basic networking concepts
- Must have at least 5 years relevant experience in a similar role
Advantageous
- Relevant IT Certifications are beneficial, but not an absolute requirement either
- OS X and Linux experience
- Windows Server Operating systems, Active Directory, DNS, DHCP - with the ability to understand and resolve incidents from event logs
- Veaam Backup and Replication
- Virtualisation, Hyper-V, Vmware ESXI
- Networking, routing, gateways and VLANs
- Ability to diagnose network connection issues, permissions, file shares, SMB, FTP as well as network printing
- Mikrotik and Cisco
- Office 365, Exchange and Outlook