Description:
To obtain the required profit contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)
Takes full accountability to ensure that all strategic, critical & other facilities as defined by the Customer meet business as well as contractual needs. Takes full accountability to develop the operating model (people, process, system) to the level where service can be delivered effectively and economically.
Ensuring quality of the services rendered by service partners and the employer meets or exceeds the clients expectations consistently. Implementing, executing and monitoring the facilities management services that are provided on the contract.
Establishing and maintaining a Best-in-class service standards for al Facilities Management functions. Driving a great culture across the contract with all service partners and stakeholders.
The single point of contact on the contract, managing and implementing total integrated facilities management
Service Delivery and Operational:
Contract ownership of service standards and service delivery in all areas under the responsibility of Facilities management operations.
Seek and implement initiatives to assist operations in measuring and driving performance
Be aware of buildings and services implemented or terminated on the portfolio, and ensure services are sold up or sold down accordingly. Further, where it is a sell up, surety given to ensure the service standard is implemented to the required contract standard per service provider and / or team
Ensuring innovation and promotional activity around operations is continuous and maintained
Ensuring that all operations and facilities remain of the highest standard and are implemented consistently across the portfolio.
Monitor and report on service partner and supplier non-conformance on the FM account; and ensure this is tracked and resolved.
Offer support to the operational; project and engineering divisions of the contract where applicable.
Design and assess cyclical visits to all buildings nationally.
Alignment of service delivery outputs to client strategic initiatives
Assessment of operational performance of the operational teams and service partners; in alignment to service standards.
Implementation and development of measurement tools to continuously assess the service performance on the contract
Financial & Commercial:
Innovation in the related services to create efficiency on the account
Optimisation of costs for the purposes of achieving savings targets on the FM account
Identify opportunities to grow the FM contract on the Account
Ensure service contracts are fulfilled by service providers based on POs issued, and to claim credits where they were not.