Description:
Key Accountabilities
- Provide remote 1 st /2 nd line technical IT support.
- Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
- Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
- Take ownership of incidents and manage through to resolution where possible.
- Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
- Meet client expectations in terms of quality of work and delivery to deadlines.
- Action customer enquiries effectively in a timely fashion as per prescribed SLA.
- Follow-up activities to resolution and to customer satisfaction.
- Produce information reports upon request.
Candidate Requirements
· Native German & Fluent in English.
- Excellent communication and interpersonal skills.
· Technical understanding of current industry-leading technologies.
· Customer relations skills; ability to understand and comprehend customer concerns and requirements.
· A desire for continuous learning and career development.
· Ability to work in, and as part of a team.
· SA citizen, permanent resident or right to employment in South Africa (Work Visa)
Required Skills & Experience
- Matric or equivalent secondary education.
- 1 year experience in an IT Service Desk environment providing 1 st /2 nd line support.
· 1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.
· 1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
· Exposure to HP & Dell hardware technologies.
Salary:
- R30 000 ( R360 000 PA)
Benefits
- Group life cover, UPS supplied & R600 towards internet
Location:
- Cape Town (hybrid role)
To apply kindly send your updated CV and supporting documents to info@jai.co.za
Requirements:
Key Accountabilities
- Provide remote 1 st /2 nd line technical IT support.
- Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
- Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
- Take ownership of incidents and manage through to resolution where possible.
- Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
- Meet client expectations in terms of quality of work and delivery to deadlines.
- Action customer enquiries effectively in a timely fashion as per prescribed SLA.
- Follow-up activities to resolution and to customer satisfaction.
- Produce information reports upon request.
Candidate Requirements
· Native German & Fluent in English.
- Excellent communication and interpersonal skills.
· Technical understanding of current industry-leading technologies.
· Customer relations skills; ability to understand and comprehend customer concerns and requirements.
· A desire for continuous learning and career development.
· Ability to work in, and as part of a team.
· SA citizen, permanent resident or right to employment in South Africa (Work Visa)
Required Skills & Experience
- Matric or equivalent secondary education.
- 1 year experience in an IT Service Desk environment providing 1 st /2 nd line support.
· 1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.
· 1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
· Exposure to HP & Dell hardware technologies.
Salary:
- R30 000 ( R360 000 PA)
Benefits
- Group life cover, UPS supplied & R600 towards internet
Location:
- Cape Town (hybrid role)
To apply kindly send your updated CV and supporting documents to info@jai.co.za
- Provide remote 1 st /2 nd line technical IT support.
- Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
- Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
- Take ownership of incidents and manage through to resolution where possible.
- Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
- Meet client expectations in terms of quality of work and delivery to deadlines.
- Action customer enquiries effectively in a timely fashion as per prescribed SLA.
- Follow-up activities to resolution and to customer satisfaction.
- Produce information reports upon request.
- Excellent communication and interpersonal skills.
- Matric or equivalent secondary education.
- 1 year experience in an IT Service Desk environment providing 1 st /2 nd line support.
- R30 000 ( R360 000 PA)
- Group life cover, UPS supplied & R600 towards internet
- Cape Town (hybrid role)