Web Admin Assistant

Description:

Hire Resolve's client is looking for a systematic and proactive candidate with good administrative skills for the
position of Admin Assistant. The duties of the Admin Assistant include account reconciliations, customer account query resolution, customer account payment follow-ups and replying to customer queries/questions in general.

The Admin Assistant is expected to display good interpersonal skills as they will interact with clients
and colleagues from various departments and executive levels. They will be required to diagnose, comprehend, and resolve their duties independently. The candidate should ideally be bilingual (English and Afrikaans).

Roles & Responsibilities:

Replying to customer account queries; including:
• General customer account queries
• Payment Arrangements for late payments

- Maintenance of customer accounts; including:
• Processing of monthly invoices/billings
• Updating of customer information on our Systems
• Following up on overdue account balances
• Collating outstanding customer accounts for cancellation and debt collection submission
• Submitting overdue accounts for debit collection
• Following up on the debt collection submissions

Replying to and resolving customer emails/tickets; including:
• Speed changes and/or cancellation requests and the subsequent processing of the
relevant tasks associated with that request
• Requests for invoices/and or statements

Reconciliation of accounts including:
• Reconciling debtor payments on our Systems
• Uploading creditor invoices to our Systems
• Reconciling creditor invoices/statements against our Systems

Requirements:

• Basic Diploma in Accounting, Bookkeeping or similar
• Basic to mid-level Excel usage experience
• 1-2 years’ experience in an Admin-based position is advantageous
• An understanding of Internet and Internet Service Provider terminology is advantageous

If you would like to apply for this role, kindly forward your CV to Gaby Turner at gaby.turner@hireresolve.us.
Alternatively, you may forward your CV to itcareers@hireresolve.za.com

Requirements:

• Basic Diploma in Accounting, Bookkeeping or similar
• Basic to mid-level Excel usage experience
• 1-2 years’ experience in an Admin-based position is advantageous
• An understanding of Internet and Internet Service Provider terminology is advantageous