Description:
Why Join Us?
Work with a globally recognized company in a hybrid setup Competitive salary package (R 220 to R 320 per hour, all-inclusive) Engage in exciting IT infrastructure operations Gain exposure to cutting-edge technologies and cloud-based applicationsRole OverviewAs a Desktop Support Engineer L2, you will provide technical support to our Johannesburg office and remote global teams. You'll troubleshoot and resolve IT issues, maintain hardware and software systems, and ensure seamless IT operations.
What Youll Be Doingâ?? Providing high-quality IT support in-person, via phone, and remotely
â?? Troubleshooting Windows 10 & 11, Mac OSX, Office 365, Azure Active Directory
â?? Diagnosing and maintaining PCs, laptops, mobile devices (iPhone, Android)
â?? Managing support tickets efficiently using FreshService Helpdesk
â?? Supporting cloud-based applications such as Salesforce, NetSuite, Concur, Moodle
â?? Collaborating with global IT teams in a follow-the-sun support model
What Were Looking For 3+ years of IT Helpdesk and Desktop Support experience
Strong customer service skills you love helping people!
Excellent troubleshooting and problem-solving abilities
Knowledge of Office 365, Azure AD, hardware installations & diagnostics
Ability to work independently and build strong working relationships
Exposure to Power BI, Microsoft Power Platform, Single Sign-On (Okta) is a plus!
Whats in It for You?Work with a global team and gain international experience
Grow your technical skills and career within a supportive environment
Exposure to cutting-edge cloud-based and enterprise technologies
Work in a hybrid setting after the initial onsite period
24 Mar 2025;
from:
gumtree.co.za