Description:
Qualifications:- Relevant university Degree
- Minimum 3 years in a call center managerial or supervisory role (preferred)
- Industry experience in Pharmaceuticals / a Pharmacy is advantageous
Requirements:
- Strong data analysis and Excel skills this is crucial
- Ability to multitask, remain calm under pressure, and make decisive calls
- Proficiency in Microsoft Office and call center tech systems
Key Responsibilities:
- Drive KPI performance and operational excellence (hourly, daily, and monthly)
- Recruit, train, coach, and lead Call Center Agents
- Analyze call center data to improve service delivery and efficiencies
- Handle escalations, coach teams through complex issues, and manage team meetings
- Develop and implement process improvements
- Monitor service levels and ensure that goals are met
- Collaborate with senior management on the strategy and goal setting
- Support Agents and operations with ad hoc tasks and projects
Apply now!
20 Mar 2025;
from:
gumtree.co.za