Description:
About Us:
At My Debt Hero, we are committed to delivering outstanding customer service and support. Our mission is to ensure that every client has a positive experience with our products and services. We are currently seeking a highly skilled and motivated Senior Customer Support Agent to join our dynamic team. This role is essential in managing customer queries and complaints efficiently while maintaining a high standard of customer satisfaction.
Job Overview:
As a Senior Customer Support Agent, you will be responsible for handling customer inquiries and complaints with precision and care. Your extensive knowledge of customer support processes and ticketing software will enable you to resolve issues quickly and accurately. You will play a key role in achieving daily goals and targets while fostering an environment that prioritizes exceptional customer service.
Key Responsibilities:
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Efficiently manage and resolve customer queries and complaints through various channels (phone, email, chat, etc.).
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Utilize ticketing software to track, prioritize, and resolve customer issues promptly and accurately.
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Maintain a high customer satisfaction score by providing exceptional service and support.
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Collaborate with team members to share best practices and improve overall service delivery.
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Analyze customer feedback and provide insights to management for continuous improvement.
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Meet and exceed daily goals and performance metrics related to response times, resolution rates, and customer satisfaction.
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Train and mentor junior customer support staff, sharing your expertise and knowledge to enhance team performance.
Qualifications:
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Minimum of 3 years of experience in a customer support role, preferably in a fast-paced environment.
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Extensive knowledge of customer support processes and best practices.
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Proficiency in using ticketing software and CRM systems.
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Strong problem-solving skills and the ability to handle customer complaints effectively.
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Excellent communication and interpersonal skills, with a focus on empathy and customer satisfaction.
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A proactive mindset with a strong drive to achieve daily goals and targets.
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Ability to work well under pressure and adapt to changing priorities.
What We Offer:
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Competitive salary with performance-based incentives.
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Comprehensive training and opportunities for professional development.
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A collaborative and supportive work environment.
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Potential for career advancement within the company.
How to Apply:
If you are a driven and experienced customer support professional with a passion for helping clients and achieving targets, we want to hear from you! Please send your CV to careers@mydebthero.co.za.
Join My Debt Hero and play a crucial role in delivering exceptional customer experiences while advancing your career in a rewarding environment!
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