Description:
Job Overview:We are looking for a professional and welcoming Hostess to join our dynamic team. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and has experience with reservation software like Dineplan or similar platforms. You will be the first point of contact for guests, ensuring a seamless and enjoyable dining experience from the moment they arrive.Key Responsibilities:
- Greet and welcome guests with a warm and professional demeanor.
- Manage reservations and seating arrangements using Dineplan or other reservation systems.
- Maintain an efficient waitlist and communicate wait times accurately.
- Coordinate with servers and managers to optimize seating and table turnover.
- Answer phone calls and assist guests with reservations, inquiries, and special requests.
- Ensure the entrance, reception area, and hostess stand are clean and presentable.
- Assist in handling guest concerns or complaints professionally and escalate as needed.
- Monitor guest flow and ensure smooth service during peak hours.
- Assist in special events planning and VIP guest accommodations.Requirements & Qualifications:
✅ Proven experience as a hostess in a high-volume restaurant.
✅ Detail-oriented with strong organizational and multitasking skills.
✅ Ability to work well under pressure and maintain composure in a fast-paced environment.
✅ Familiarity with Dineplan or other reservation software.
✅ Excellent communication skills and a friendly, professional attitude.
✅ Strong customer service skills with a passion for hospitality.
✅ Ability to work evenings, weekends, and holidays as required.Preferred Skills:- Knowledge of restaurant floor plans and seating optimization.
- Experience in handling customer complaints professionally. Email your CV to SushiAndGrillB@gmail.com