Description:
IVANHOE MINES is looking for a IT Technician.
Ivanhoe Mines is a leading Canadian mining company committed to becoming a global leader in the supply of critical resources required to transition our world to a low-carbon, renewable future. Ivanhoe is focused on developing and expanding its four principal mining and exploration projects in Southern Africa. The development of the Kamoa-Kakula copper mining complex in the Democratic Republic of Congo(DRC), the Platreef palladium-rhodium-platinum-nickel-copper-gold discovery in South Africa, the extensive redevelopment and upgrading of the historic Kipushi zinc-copper-germanium-silver mine, also in the Democratic Republic of Congo and exploration on the Western Foreland, near Kamoa-Kakula.
Play your part in our team succeeding...
Purpose of the role:
Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction. Responsible for installing and maintaining computer systems and networks in order to achieve the highest functionality and optimize the role of technology.
Requirements:
- A minimum of 5 years' experience with data management and general hardware and software support.
- Grade 12
- CompTIA A+ Certification
- CompTIA Network+ Certification
- Valid driver's license
- Degree or Diploma in an ICT related field (advantageous)
- CompTIA Security+ Certification
- MCSA Microsoft Certified Solutions Associate Qualification
- CCNA certified / Fortinet NSE4 - 7 (advantageous)
- Create an account for the user by using the applicable application.
- Trouble shoot software related problems.
- Apply the incident management procedure.
- Demonstrate an advance understanding of TCPIP protocols.
- Support hardware and software platforms adopted by the Company.
- Troubleshoot network related problems.
- Reporting, Monitoring & Evaluation, Audit: Ensure that all ICT reporting is aligned with standards, guidelines and schedules.
- Install and configure ICT equipment and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
- Maintain desktops and laptops.
- Maintain current and accrued inventory of technology hardware, software & resources (100% accuracy of asset register).
- Identify and prepare old hardware for disposal according to company disposal policy.
- Provide support on hardware and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
- Troubleshoot and diagnose all reported issues.
- Provide 1st level network support: Troubleshooting and resolving of any issues with the networking infrastructure and to escalate if necessary.
- Add and set up new users on all relevant system.
- Access the Help Desk to record, accept or resolve all IT calls that has been logged.
- Troubleshooting and diagnosing of all reported issues on the helpdesk.
- Provide subject matter expertise and skills in area of responsibility; advising on solutions to enhance or ensure the effectiveness of the department/section.
- Establish and maintain good working relationships and an effective / sound communication system within the operation.
- Housekeeping (DC, UPS Room, Tech Room and Office equipment installs etc.)
- Alert Monitoring
- Day to day cost Management (1 cost saving initiative per quarter).
- Seek own development and leaning opportunities (1 Intervention per quarter).
- Repairing and replacing equipment as necessary.
- Security Management: Assisting in implementing and maintaining security measures to protect the organization's computer systems, networks, and data from cyber threats. This includes antivirus software management, access control, and data backup procedures.
- Takes cognisance of and adhere to Company policies, procedures and relevant legislation. Manage and report on non-compliance issues.
- Model behaviour that is consistent with the Company Safety, Health and Environment Vision and Values. Manage and report on non-compliance issues.
- Effective Team Player:
- Maintain and manage healthy relationships within own team and across teams.
- Responsible to provide support to team within area of responsibility.
- Responsible to share knowledge and skills with co-workers.
- Responsible to use communication and feedback channels effectively.
- Effective Self Management: Responsible for managing own work performance and completing tasks as per set timelines and standards.
The finer details:
When applying, please submit a PDF version of your CV together with certified copies (certification within a 3-month period) of your ID/passport, drivers license and qualifications.
Should you not hear from us within 30 days of the closing date please consider your application unsuccessful.
Requirements:
- A minimum of 5 years' experience with data management and general hardware and software support.
- Grade 12
- CompTIA A+ Certification
- CompTIA Network+ Certification
- Valid driver's license
- Degree or Diploma in an ICT related field (advantageous)
- CompTIA Security+ Certification
- MCSA Microsoft Certified Solutions Associate Qualification
- CCNA certified / Fortinet NSE4 - 7 (advantageous)
- Create an account for the user by using the applicable application.
- Trouble shoot software related problems.
- Apply the incident management procedure.
- Demonstrate an advance understanding of TCPIP protocols.
- Support hardware and software platforms adopted by the Company.
- Troubleshoot network related problems.
- Reporting, Monitoring & Evaluation, Audit: Ensure that all ICT reporting is aligned with standards, guidelines and schedules.
- Install and configure ICT equipment and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
- Maintain desktops and laptops.
- Maintain current and accrued inventory of technology hardware, software & resources (100% accuracy of asset register).
- Identify and prepare old hardware for disposal according to company disposal policy.
- Provide support on hardware and software (Including desktops, laptops, printers, data projectors, VC equipment, access control (alarm & biometrics), handheld devices, applications etc.).
- Troubleshoot and diagnose all reported issues.
- Provide 1st level network support: Troubleshooting and resolving of any issues with the networking infrastructure and to escalate if necessary.
- Add and set up new users on all relevant system.
- Access the Help Desk to record, accept or resolve all IT calls that has been logged.
- Troubleshooting and diagnosing of all reported issues on the helpdesk.
- Provide subject matter expertise and skills in area of responsibility; advising on solutions to enhance or ensure the effectiveness of the department/section.
- Establish and maintain good working relationships and an effective / sound communication system within the operation.
- Housekeeping (DC, UPS Room, Tech Room and Office equipment installs etc.)
- Alert Monitoring
- Day to day cost Management (1 cost saving initiative per quarter).
- Seek own development and leaning opportunities (1 Intervention per quarter).
- Repairing and replacing equipment as necessary.
- Security Management: Assisting in implementing and maintaining security measures to protect the organization's computer systems, networks, and data from cyber threats. This includes antivirus software management, access control, and data backup procedures.
- Takes cognisance of and adhere to Company policies, procedures and relevant legislation. Manage and report on non-compliance issues.
- Model behaviour that is consistent with the Company Safety, Health and Environment Vision and Values. Manage and report on non-compliance issues.
- Effective Team Player:
- Maintain and manage healthy relationships within own team and across teams.
- Responsible to provide support to team within area of responsibility.
- Responsible to share knowledge and skills with co-workers.
- Responsible to use communication and feedback channels effectively.
- Effective Self Management: Responsible for managing own work performance and completing tasks as per set timelines and standards.
- Maintain and manage healthy relationships within own team and across teams.
- Responsible to provide support to team within area of responsibility.
- Responsible to share knowledge and skills with co-workers.
- Responsible to use communication and feedback channels effectively.
24 Mar 2025;
from:
careers24.com