Description:
What you'll be doing:
- Moderate all customer reviews and respond to email queries in Spanish and English
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies, and procedures
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond
- All other duties as assigned
Minimum Requirements:
- Grade 12 or NQF Level 4
- Clear criminal and credit record
- Strong command of the English and Spanish language
- Spanish and English written and verbal fluency, suitable for an international client
- Previous call centre experience + sales for at least 6-12 months
Salary:
- Total: R21 000 (CTC) + Commission structure
Benefits:
- Provident fund, group life, funeral etc.
Location:
- Remote position
To apply please send your updated CV and copy of SA ID book.
Requirements:
What you'll be doing:
- Moderate all customer reviews and respond to email queries in Spanish and English
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies, and procedures
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond
- All other duties as assigned
Minimum Requirements:
- Grade 12 or NQF Level 4
- Clear criminal and credit record
- Strong command of the English and Spanish language
- Spanish and English written and verbal fluency, suitable for an international client
- Previous call centre experience + sales for at least 6-12 months
Salary:
- Total: R21 000 (CTC) + Commission structure
Benefits:
- Provident fund, group life, funeral etc.
Location:
- Remote position
To apply please send your updated CV and copy of SA ID book.
- Moderate all customer reviews and respond to email queries in Spanish and English
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies, and procedures
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond
- All other duties as assigned
- Grade 12 or NQF Level 4
- Clear criminal and credit record
- Strong command of the English and Spanish language
- Spanish and English written and verbal fluency, suitable for an international client
- Previous call centre experience + sales for at least 6-12 months
- Total: R21 000 (CTC) + Commission structure
- Provident fund, group life, funeral etc.
- Remote position
24 Mar 2025;
from:
careers24.com