Description:
Hire Resolve's client is looking for a highly organized and customer-focused Front of House Manager/Receptionist to oversee front desk operations and ensure an exceptional guest experience. This role is located in Yzerfontein, Western Cape. This role requires excellent communication skills, strong leadership abilities, and a passion for hospitality. The ideal candidate will be responsible for ensuring guests have a seamless experience from inquiry to check-out.
Responsibilities:
-
Oversee front desk operations, ensuring efficiency and excellent customer service.
-
Supervise the cleanliness and maintenance of guest rooms, common areas, and facilities.
-
Implement and maintain front office policies and procedures.
-
Manage guest reservations, check-ins, and check-outs efficiently.
-
Address guest inquiries, complaints, and requests in a professional manner.
-
Maintain accurate records of guest information and financial transactions.
-
Prepare daily reports and analyze data to identify trends and areas for improvement.
-
Manage inventory of office and guest supplies, placing orders as necessary.
-
Ensure the front desk area is always clean, organized, and welcoming.
-
Train, coach, and motivate housekeeping and front office staff to uphold service standards.
Requirements:
-
Proven experience in a front office, hospitality, or customer service role.
-
Excellent communication and interpersonal skills, both written and verbal.
-
Strong leadership and problem-solving abilities.
-
Ability to manage multiple assignments and deadlines with effective prioritization.
-
Proficiency in Microsoft Office and property management systems (NightsBridge experience is a plus).
-
Positive attitude, strong work ethic, and adaptability.
-
High attention to detail and ability to maintain confidentiality.
-
Flexibility to work weekends, holidays, and non-traditional hours as required.
Contact Hire Resolve for your next career-changing move.
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Rachel van Dyk at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: hireresolve.us or email us your CV: hospitality_careers@hireresolve.us
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Requirements:
-
Oversee front desk operations, ensuring efficiency and excellent customer service.
-
Supervise the cleanliness and maintenance of guest rooms, common areas, and facilities.
-
Implement and maintain front office policies and procedures.
-
Manage guest reservations, check-ins, and check-outs efficiently.
-
Address guest inquiries, complaints, and requests in a professional manner.
-
Maintain accurate records of guest information and financial transactions.
-
Prepare daily reports and analyze data to identify trends and areas for improvement.
-
Manage inventory of office and guest supplies, placing orders as necessary.
-
Ensure the front desk area is always clean, organized, and welcoming.
-
Train, coach, and motivate housekeeping and front office staff to uphold service standards.
-
Proven experience in a front office, hospitality, or customer service role.
-
Excellent communication and interpersonal skills, both written and verbal.
-
Strong leadership and problem-solving abilities.
-
Ability to manage multiple assignments and deadlines with effective prioritization.
-
Proficiency in Microsoft Office and property management systems (NightsBridge experience is a plus).
-
Positive attitude, strong work ethic, and adaptability.
-
High attention to detail and ability to maintain confidentiality.
-
Flexibility to work weekends, holidays, and non-traditional hours as required.
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Rachel van Dyk at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: hireresolve.us or email us your CV: hospitality_careers@hireresolve.us