Description:
Company Overview: Our client is a South African-based tour operator specializing in adventure safari tours across Southern and East Africa. They are seeking a highly skilled and experienced Senior Tour Consultant to join their team.
Job Description: The Senior Tour Consultant will be responsible for effectively managing product reservations and scheduled tour operations, ensuring client and supplier expectations are exceeded.
Key Responsibilities:
Scope
Managing reservations for bookings received via internal and external B2B and B2C channels.
Overseeing scheduled seat-in-coach tours.
Liaising with clients, including international agents, local tour operators, and online direct consumers.
Managing supplier relationships with accommodations, excursion operators, tour guides, and transport providers.
Reservations Shared Mailbox
Categorizing, actioning, and filing emails daily.
Adhering to response standards and turnaround times.
Website Live Chat
Acknowledging and responding to customer inquiries promptly.
Adhering to live chat standards and maintaining online presence during working hours.
Quoting
Understanding day tour and transfers pricing structures.
Following standard quoting procedures for different products.
Applying financial and operational knowledge to tour planning (routes, distances, vehicle requirements, border policies, etc.).
Reservations
Booking and confirming allocated tours, airport transfers, day tours, add-on nights, and charter requests.
Ensuring timely actioning of booking requests.
Monitoring tour group sizes to prevent overbookings.
Converting provisional bookings before the cutoff period.
Managing supplier allocations and maintaining reservation quality control.
Tour Financials
Understanding supplier negotiations, terms, and tour costing.
Monitoring tour profitability.
Processing accurate invoicing and ensuring timely supplier payments.
Cancellations & Refunds
Understanding and adhering to cancellation policies and travel regulations.
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