Description:
A Well-established Luxury Dealership has an opportunity for an experienced Booking Clerk with at least 2-3 years relevant experience in a similar role at an automotive Dealership to join their team in Stellenbosch The main purpose of this role is to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.Requirements:
- Minimum Senior Certificate - Grade 12
- 2-3 years relevant industry experience
- Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
- Motor dealership industry experience is essential
- Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
- Some mechanical knowledge would be a significant advantage
- Good communication skills
- Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
- Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
- Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
- Service Recommendations: Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
- Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
- Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.
- Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
- Upselling and Cross-selling: Identify opportunities to upsell additional services or products based on customers' vehicle maintenance needs and dealership promotions.
- Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
- Administrative Tasks: Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.
- Team Collaboration: Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.
- Compliance: Ensure compliance with dealership policies, procedures, and industry regulations related to customer service, vehicle servicing, data privacy, and consumer rights.
- Training and Development: Stay updated on dealership services, vehicle models, maintenance procedures, and industry trends through training sessions and self-study to enhance job performance and customer interactions.
Requirements:
- Minimum Senior Certificate - Grade 12
- 2-3 years relevant industry experience
- Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
- Motor dealership industry experience is essential
- Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
- Some mechanical knowledge would be a significant advantage
- Good communication skills
- Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
- Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
- Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
- Service Recommendations: Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
- Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
- Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.
- Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
- Upselling and Cross-selling: Identify opportunities to upsell additional services or products based on customers' vehicle maintenance needs and dealership promotions.
- Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
- Administrative Tasks: Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.
- Team Collaboration: Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.
- Compliance: Ensure compliance with dealership policies, procedures, and industry regulations related to customer service, vehicle servicing, data privacy, and consumer rights.
- Training and Development: Stay updated on dealership services, vehicle models, maintenance procedures, and industry trends through training sessions and self-study to enhance job performance and customer interactions.
20 Mar 2025;
from:
careers24.com