Description:
Key Responsibilities:
Client Portfolio Management:
• Manage an assigned portfolio of approximately 300 clients, ensuring high levels of service delivery and customer satisfaction.
• Maintain proactive communication with clients to understand their insurance needs and provide appropriate solutions.
Premium & Payment Management:
• Monitor and manage unpaid premiums, ensuring timely follow-ups and resolution.
• Liaise with clients and insurers to resolve outstanding payment issues.
Policy Renewals & Retentions:
• Proactively manage policy renewal processes, ensuring policies are reviewed, updated, and renewed in a timely manner.
• Prepare and present renewal terms and alternatives, conducting risk assessments and portfolio reviews.
• Implement effective client retention strategies, reducing lapse rates and maintaining portfolio value. Policy
Endorsements & Amendments:
• Process policy endorsements efficiently and accurately, including changes in cover, asset details, or client information.
• Maintain precise records and ensure compliance with underwriting guidelines. Underwriting & Quoting:
• Conduct general underwriting duties, including risk assessments and rating.
• Provide competitive quotes for new business opportunities within the existing portfolio.
• Source and compare quotes from multiple insurance providers (re-broking) when necessary to ensure optimal cover and pricing.
Client Engagement:
• Conduct a minimum of 25 client meetings per day via Zoom or telephonic consultation to discuss policy details, renewals, endorsements, and cover adjustments.
• Provide clear and professional advice on cover options, excess structures, policy terms, and risk exposures.
Additional Duties:
• Manage policy cancellations, including conducting exit interviews and offering retention solutions where possible.
• Coordinate tracking device installations for vehicle insurance requirements.
• Arrange valuation services when required to ensure adequate sums insured.
• Process refunds promptly and accurately, in line with company and insurer guidelines.
• Maintain compliance with all legislative and regulatory requirements.
Requirements:
Minimum Qualifications & Requirements:
• Matric (Grade 12) certificate
• RE5 certification (compulsory)
• NQF Level 4 qualification in financial services (advantageous)
• Minimum 2 years of underwriting experience
• Experience in both personal and commercial lines underwriting
• Strong interpersonal, administrative, and communication skills