Description:
Birkenstock Somerset West is looking for a sales assistant to join their team.
Company Values:
- We commit to the wellbeing of our team.
- We work with a positive attitude.
- We believe in our team.
Responsibilities:
Customer Service & Sales
- Acknowledge every customer within 30 seconds.
- Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
- Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
- Close the sale & secure add on sales.
- Invite your customer to back & turn them into Birkenstock fans.
- Monitor your daily sales against your individual budget every few hours.
Inventory
- Replenish footwear, apparel and accessories from the storeroom daily.
- Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
- Ensure stock entries in the POS systems are accurate.
- Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
- Process customer orders.
Daily Operations
- Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
- Assist the manager with open and closing the store.
Training
- Your training is your responsibility.
- Ensure you are allocated a buddy initially & that you learn from them.
- You must attend quarterly training sessions & complete the assessments.
- Ensure you receive monthly feedback from your manager.
- Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
- These are essential as they will determine your eligible for promotions.
Merchandising
- Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
- Ensure sizes are replenished.
- Assist the team to change the windows/ Mannequins fortnightly.
- Ensure POS materials are stored in the area to avoid damage.
- Grade 12 or Equivalent
- Min. 6 months customers services experience
- Birkenstock knowledge advantageous
- Able to work flexible shifts.
Perks & Benefits
- You get to work for a rapidly expanding distributor with aspirational brands.
- Comprehensive health benefit
- Quarterly Uniform allowance
- Staff discount (50% off for you and your family across all the brands within the group)
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
- The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.
Requirements:
- We commit to the wellbeing of our team.
- We work with a positive attitude.
- We believe in our team.
- Acknowledge every customer within 30 seconds.
- Deliver excellent customer service to every customer following the Birkenstock customer service procedures.
- Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs.
- Close the sale & secure add on sales.
- Invite your customer to back & turn them into Birkenstock fans.
- Monitor your daily sales against your individual budget every few hours.
- Replenish footwear, apparel and accessories from the storeroom daily.
- Minimizing shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy.
- Ensure stock entries in the POS systems are accurate.
- Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
- Process customer orders.
- Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms.
- Assist the manager with open and closing the store.
- Your training is your responsibility.
- Ensure you are allocated a buddy initially & that you learn from them.
- You must attend quarterly training sessions & complete the assessments.
- Ensure you receive monthly feedback from your manager.
- Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack.
- These are essential as they will determine your eligible for promotions.
- Observe the store & maintain stock presentation in accordance to the Birkenstock standards.
- Ensure sizes are replenished.
- Assist the team to change the windows/ Mannequins fortnightly.
- Ensure POS materials are stored in the area to avoid damage.
- Grade 12 or Equivalent
- Min. 6 months customers services experience
- Birkenstock knowledge advantageous
- Able to work flexible shifts.
- You get to work for a rapidly expanding distributor with aspirational brands.
- Comprehensive health benefit
- Quarterly Uniform allowance
- Staff discount (50% off for you and your family across all the brands within the group)
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
- The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.
20 Mar 2025;
from:
careers24.com